Head of Operations

PHS Group Ltd.; South Cerney; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading healthcare supplies company is seeking a Head of Operations to lead and optimize warehouse processes. Based in Barnsley, this full-time, permanent position requires proven experience in operations and warehouse management, as well as excellent leadership and interpersonal skills. You will be responsible for driving efficiency and ensuring compliance with industry standards while managing a team of circa 50 employees. This role offers a competitive salary, generous benefits, and a supportive work environment.

Benefits

Attractive salary and bonus structure

31 days holiday plus bank holidays

Employee discounts at major retailers

Cycling to work scheme

Pension scheme

Life assurance

Qualifications

• Proven experience in operations and warehouse management in a fast-paced environment.
• Self-motivated with a strong positive attitude.
• Strong ability to identify efficiency opportunities.
• Effective at devising strategic plans.
• Excellent interpersonal and communication skills.
• Capable of building and developing high-performing teams.

Responsibilities

• Oversee and review operational processes to ensure efficiency.
• Lead and mentor the operations management team.
• Develop operations and supply strategy including new technologies.
• Manage key third-party relationships for logistics and services.
• Ensure compliance with laws and maintain standards.
• Maximise employee performance through leadership.

Skills

Operations management experience

Warehouse management experience

Positive attitude

KPI and SLA management

Organisational skills

Interpersonal skills

Team building and coaching

Health & Safety understanding

HR policies understanding

Microsoft Office and ERP/MRP systems knowledge

Stakeholder management skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP/MRP systems

Job description

Head of Operations

Barnsley, South Yorkshire

Warehouse Operations Managers! We have an exciting opportunity for you to join a market‑leading company here at Countrywide Healthcare Supplies. If you are positive, self‑motivated and dedicated, with experience in warehouse management, logistics and strategic planning, we would love to speak with you.

The role

You’ll oversee and review operational processes to optimise operational efficiency, and ensure cost, quality and service targets are achieved. You’ll lead, inspire & develop the operations teams, championing a welcoming culture based on honesty, teamwork and individual accountability. You’ll be devising strategies which drive performance improvements against clearly defined objectives.

Key Skills and Experience required

• Proven operations and warehouse management experience in a fast‑paced distribution environment
• Self‑motivated, positive attitude with the ability to work on your own initiative
• Proven experience of consistently delivering service excellence and on‑time fulfilment in a fast‑paced distribution environment
• Ability to identify opportunities for efficiency – demonstrable evidence of achieving operational management of KPI's and SLA's delivering operational performance improvement
• Effective at devising strategic plans with strong organisational skills
• Able to demonstrate both a commercially focused and customer focused operating style with excellent interpersonal and communication skills
• Proven ability to build, coach and develop high‑performing teams
• Sound understanding of Health & Safety legislation
• Understanding of HR policies and procedures
• An excellent knowledge of Microsoft Word, Excel and Outlook and experience of using ERP/MRP systems
• Strong stakeholder management skills

Key Responsibilities and Accountabilities

• Responsible for the planning and performance of core operational functions of the warehouse and logistics.
• Leadership and mentoring of a small operations management team, with total headcount responsibility for circa 50 people
• Leader in site health and safety
• Development of operations and supply strategy, incorporating the introduction of new technologies and best practice processes
• Effective management of key third‑party relationships such as transport/carriers, packaging and service providers
• To provide leadership which manages, motivates, and engages employees to maximise their performance and productivity
• To drive efficiency by controlling costs through ongoing planning, resource, and workflow evaluation to ensure waste is removed and continuous improvement is achieved
• Proactively optimise departmental performance through design and monitoring of challenging KPI's implemented via the management teams which report into this role
• Ensuring compliance with laws and regulations and maintain compliance standards across all targeted areas, including ISO accreditation
• Manage and oversee the execution of company HR processes, including health and safety, recruitment, performance management, time and attendance and disciplinary proceedings

Location

Must be based in Yorkshire within realistic daily commutable distance of our Barnsley office / depot.

In return for your commitment and expertise, you’ll benefit from:

• An attractive salary and bonus structure in a full time, permanent position
• 31 days holiday (23 days holiday plus bank holidays), plus a Buy / Sell holiday scheme
• Real savings with major supermarkets and retailers through amazing employee discounts
• Further savings with our phs Direct Online shop
• Other benefits such as improved parental leave, a 24 hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more

Looking for an excellent career with a market‑leading company? We’d love to hear from you – Apply Now.

Why Join Countrywide Healthcare?

Based in the Barnsley area for nearly 30 years, Countrywide Healthcare are the leading specialist of healthcare consumables and equipment to the care sector and public. The business has an unrivalled reputation and has enjoyed fantastic sales growth to £38m in our last financial year. Countrywide are part of phs Group, the leading hygiene services provider in the UK. We’re a trusted name in the care sector, with a reputation for quality, service, and innovation. As part of the PHS Group, you’ll be part of a business that values ambition, collaboration, and doing the right thing‑always. This is a unique opportunity to grow your career with a company that genuinely cares about its people, its customers, and the difference we make every day.

At Countrywide, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.