Head of Operations – Auto & Secured Lending (Hybrid)

Lendable; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A fast-growing fintech company in London seeks a Head of Operations to lead and improve operations in Auto/Secured lending. The role requires strong leadership skills, analytical abilities, and experience in driving team performance. Candidates should be passionate about enhancing customer experience and using data-driven insights to implement process improvements. Join a dynamic team and help establish operational excellence within a thriving organization.

Benefits

Best-in-class compensation

Private health insurance

Flexible work arrangements

Fully stocked kitchen

Qualifications

• Proven experience managing multiple teams in a customer operations environment.
• Strong analytical skills to interpret operational data.
• Experience implementing process improvements and leveraging technology.

Responsibilities

• Lead and coach teams to deliver exceptional service.
• Manage day-to-day operations and ensure adherence to KPIs.
• Identify and implement data-driven improvements within your product remit.

Skills

Team Leadership

Analytical Skills

Customer Focus

Problem Solving

Change Management

Education

Experience in a regulated financial environment

Tools

AI tools

Data analysis software

Job description

A fast-growing fintech company in London seeks a Head of Operations to lead and improve operations in Auto/Secured lending. The role requires strong leadership skills, analytical abilities, and experience in driving team performance. Candidates should be passionate about enhancing customer experience and using data-driven insights to implement process improvements. Join a dynamic team and help establish operational excellence within a thriving organization.