Head of Operations and Organisational Development

Pure Insight 1628; Stockport; On-site; GBP 45,000 - 60,000; Full time

Job summary

A community-focused charity in Stockport is seeking a strategic Head of Operations and Organisation Development. This role will oversee operational leadership, development of organisational structures, and stakeholder relationships while ensuring compliance and financial sustainability. The ideal candidate will drive the charity's mission forward through effective leadership and management practices. This position offers significant responsibility in a dynamic environment, making it a fantastic opportunity for impactful change.

Qualifications

• Experience in strategic and operational leadership roles.
• Knowledge of trauma-informed practice.
• Proven track record in organisational development.

Responsibilities

• Lead operational and strategic development to ensure effective service delivery.
• Manage the Business Support Manager and team to ensure supportive supervision.
• Develop policies and manage organisational risk.

Skills

Strategic leadership

Operational management

Financial planning

Stakeholder management

Risk management

Job description

Pure Insight are a trauma-informed charity supporting young care leavers. Our focus is on building trust, compassion, and consistency in practice. We are currently in a process of strengthening our internal infrastructure to deliver high-quality support. As a result of this, we are looking to recruit the new role of Head of Operations and Organisation Development. The role is based in our Stockport office with travel across Stockport, Cheshire East, Warrington and Halton. This is an exciting opportunity to help shape our future organisation.

Purpose of the Role

• Strategic and operational leadership across operations, service delivery, HR, finance, data, income generation, risk, and organisational development.
• Ensures the organisation is safe, well-governed, compliant, financially sustainable , and trauma-informed.
• Acts as an organisational anchor : clarity, structure, stability.
• Initially oversees one frontline delivery team to understand ground-level operations.

Key Responsibilities

Strategic Operations & Leadership

• Develop and implement organisational structures, systems, and processes.
• Support CEO with organisational change and restructuring.
• Provide senior leadership and model relational, reflective practice.

Service Leadership & Management

• Line-manage Business Support Manager, Data / Impact Lead, and core operational workstreams (HR, H&S, GDPR, admin, website, data).
• Line-manage one Area Team; ensure reflective supervision and supportive accountability.
• Participate in safeguarding rota.
• Lead recruitment processes across the organisation.

Organisational Structure, Policy & Risk

• Develop and embed organisational policies, procedures, manuals, and guidance.
• Strengthen internal processes for clarity, consistency, and relational practice.
• Lead organisational risk management.
• Oversee project management for new initiatives.

Finance Oversight

• Support CEO and Finance team in budget monitoring, financial planning, and sustainability.

Income Generation

• Assist in funding applications, reporting, and exploring new aligned funding streams.

Reporting, Evaluation & Impact

• Oversee data collection and reporting, ensuring trauma-informed, ethical practices.
• Produce the annual Impact Report.
• Develop external evaluation processes and relationships.

Stakeholder Management

• Build relationships with local authorities, funders, partners, and community organisations.
• Represent the charity externally.
• Travel to service delivery areas as required.