Head of Neighbourhood Services

Moat Homes; Dartford; Hybrid; GBP 73,000 - 92,000; Full time

Job summary

A leading housing association is looking for a Head of Neighbourhood Services in Dartford. This full-time role involves overseeing customer experience within regional landlord services. The ideal candidate will have experience at the director level and strong leadership skills. A competitive salary ranging from £73,123 to £91,404 per annum is offered, along with a hybrid working model between Dartford and home.

Benefits

Car allowance

Employee benefits package

Qualifications

• Experience in a director-level role is required.
• Excellent understanding of customer experience.
• Strong leadership skills to manage regional landlord services.

Responsibilities

• Deliver an exceptional customer experience across regional landlord services.
• Manage tenancy, estate, and leasehold management.

Skills

Marketing & Promotions

Attorney At Law

Jni

Airlines

Art

Job description

Head of Neighbourhood Services

Role : Headof Neighbourhood Services Kent and Essex

Salary : 73123 - 91404 per annum (offered dependent on experience) plus a Car Allowance of 2329 per annum

Contract : Permanent

Hours : Full time 35 hours per week Monday-Friday

Location : Hybrid working between our Dartford, Ashford and Maldon offices and home

We're looking for a Head of Neighbourhood Services who'll play a key role within our Customer Experience department being responsible for delivering an excellent customer experience throughout our regional landlord services including tenancy estate and leasehold management.

Take a look at our comprehensive recruitment pack for more information on the role and the benefits we can offer you :

Who are we

We're one of the top 30 housing associations in England with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to open doors to better lives for our customers. We thrive to be customer pioneers; providing a great customer experience.

We're also proud to announce that we have been awarded an accreditation for The Sunday Times Best Places to Work 2025 based on our employee feedback.

Want to know more about Moat? Check out our social media feeds!

• LinkedIn: @moathomes
• Facebook: Moat Homes

Interested in applying We want to hear from you!

To apply please complete our application form in full via our careers website (Moat Homes Careers). As we use anonymous recruitment and do not accept CVs its important you provide as much detail as possible in your application. We're keen to understand your interest in the role and how you meet the requirements so tell us about your experience skills and what makes you a great fit for Moat.

Closing date : Please apply on our website by 11pm on Wednesday 5 November 2025.

If you are shortlisted for this role there may be psychometric assessments as part of the recruitment process.

Interview date : Interviews will take place in person at Mariner House Dartford on Tuesday 18 November 2025.

We encourage you to apply early as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!

If you require any additional adjustments to the recruitment process please email

In return you'll receive :

Excellent benefits. For more info check out our employee benefits video here : Our employee benefits : what we can offer you () .

Required Experience :

Director

Key Skills

• Marketing & Promotions
• Attorney At Law
• Jni
• Airlines
• Art

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 73123 - 91404