Head of Motor Finance Redress, Conduct, Compliance & Operational Risk

Lloyds Banking Group; Bristol; Hybrid; GBP 114,000 - 136,000; Full time

Job summary

A prominent banking institution in Bristol is seeking a Head of Motor Finance Redress to oversee compliance and risk approaches. The ideal candidate should have substantial experience in retail banking or consumer credit and expertise in complaint handling. This hybrid role will require effective collaboration with leadership, ensuring adherence to regulatory obligations. Opportunities for flexible working and generous benefits are included.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

30 days’ holiday with bank holidays on top

A range of wellbeing initiatives

Qualifications

• Experience in retail banking or consumer credit.
• Deep expertise in complaint handling and redress schemes.
• Specific experience in motor finance is very useful.

Responsibilities

• Act as the Group’s Risk lead on motor finance rectification.
• Support risk-based decision making in line with risk appetite.
• Lead the development of risk and control oversight plans.

Skills

Expert knowledge of DISP, CONRED, COMP

Ability to build partnerships

Future focused customer centric vision

Awareness of compliance risk in new technologies

Job description

Overview

Job Title: Head of Motor Finance Redress, Conduct, Compliance & Operational Risk (12-month secondment/FTC)

Salary: £114,810 - £135,070

Locations: Bristol and Newport

Hours: Full-time

Working pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

End Date: Tuesday 07 October 2025

Flexible Working Options: We support flexible working – click here for more information on flexible working options

Flexible Working Options (Note): Unable to Offer Agile Options

About this Opportunity

The FCA is expected to consult on a motor finance redress scheme in October 2025 with the aim of providing clarity to consumers by 2026. As we stand up our response to this industry wide programme, we’re looking for a Head of Function to lead the oversight of this work.

You’ll bring substantial experience in retail banking or consumer credit, with deep expertise in complaint handling and redress schemes. You’ll be someone who is both innovative and transformational – someone who thrives on proactively collaborating with business leaders to identify new opportunities that better serve our customers.

You’ll provide thought leadership, insight and oversight that supports the implementation of the second line of defence, ensuring good outcomes for customers.

This is opportunity is a secondment/fixed term contract through until Dec 2026.

The Risk team at Lloyds operates from 6 hub sites, Newport (moving to Cardiff in 2026), Bristol, London, Birmingham, Leeds and Edinburgh. The primary locations for this role are Newport and Bristol, but we are open to applications for any of our hub sites.

What you'll be doing

• Act as the Group’s Risk lead on motor finance rectification, building strong relationships with leadership and supporting the engagement with regulators.

• Interpret new and existing regulations accurately and adeptly, forethinking the direction of travel and anticipating the impact of the proposed changes on the Group.

• Support risk-based decision making in line with risk appetite.

• Ensure Conduct & Compliance Risks are measured, monitored, controlled, and reported on a timely basis and provide independent challenge to risk decisions.

• Lead the development and implementation of a risk and control oversight plan to assess compliance to relevant laws and regulations.

Why Lloyds Banking Group?

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

What you’ll need

• Expert knowledge of DISP, CONRED, COMP, Consumer Duty and the Financial Ombudsman, able to provide credible advice and opinions on compliance with regulatory obligations and strategic issues that impact Group strategy.

• Clarity of thought and confidence to make material risk appetite decisions that senior leaders use to support key decision making, skilfully balancing difficult trade-offs.

• Ability to build partnerships and work collaboratively with others, demonstrating bravery and conviction when providing independent challenge to risk decisions.

• Future focused by being able to conceptualise and articulate a customer centric desired end state.

• Inspire others by gaining followership and commitment to future action through personal integrity and collaboration.

• Ability to drive clarity and action through written and verbal communication.

• Awareness and ability to provide compliance risk oversight to new technologies e.g. data analytics, machine learning and AI, to provide assurance on good customer outcomes.

• Specific experience in motor finance with understanding of the key factors that drive value for customers would also be very useful.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Benefits

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.