Head of Memberships - Membership Organisation

Office Angels; City Of London; On-site; GBP 125,000 - 150,000; Full time

Job summary

An exclusive membership organization is seeking a dynamic Head of Memberships to lead commercial expansion and member engagement. You will be responsible for driving new member acquisition across Europe and the Americas while ensuring member satisfaction and retention. The ideal candidate has over 7 years of experience in sales or business development, coupled with excellent communication skills. This full-time role offers a competitive salary and performance-based commission structure.

Qualifications

• 7+ years in sales/growth, business development, or commercial roles.
• Successful track record in B2C/B2B memberships.
• Strong experience in renewal/retention ownership.

Responsibilities

• Own the entire sales process for new member acquisition.
• Lead strategies to maintain or exceed member retention targets.
• Curate impactful events and engagement initiatives.

Skills

Sales growth

B2B memberships

Relationship management

Event programming

Communication skills

Job description

Head of Memberships

Summary

Our client, an exclusive membership organisation for senior executives, is seeking a dynamic Head of Memberships to spearhead their commercial expansion and member engagement across Europe and the Americas. This is a permanent, full‑time position based in London with a competitive salary circa 60,000, plus a lucrative commission structure (500 per new member, average 10‑20 per month).

About Us

Dedicated to empowering women in leadership positions, providing them with invaluable learning and development experiences. Founded in 2021, the organisation has rapidly expanded, with clubhouses in major cities including Zurich, Athens, London, and Paris. Members include top executives and aspiring directors who benefit from exclusive events, coaching sessions, and networking opportunities.

Role Purpose

The Head of Memberships will play a pivotal role in driving new member acquisition, enhancing retention strategies, and curating exceptional member experiences. This hands‑on position requires a strong sales acumen and a passion for fostering community among influential women leaders.

Key Responsibilities

Membership Growth (Sales)

• Own the entire sales process for new member acquisition across Europe and the Americas.
• Build and maintain a high‑quality pipeline through referrals, partnerships, events, and targeted outreach.
• Develop corporate partnerships and sponsorships that enhance member acquisition and visibility.
• Ensure accurate CRM management, forecasting, and weekly pipeline reporting.

Member Retention

• Lead strategies to maintain or exceed member retention targets.
• Curate impactful events and engagement initiatives to enhance member satisfaction.
• Oversee member experience managers to standardise best practices across locations.
• Monitor engagement signals and implement save‑plans for at‑risk members.
• Gather feedback to improve member experience and perceived value.

Success Metrics (KPIs)

• New Members: 100 per year (50% weight)
• New Corporate Sponsors: 3 per year (15% weight)
• Member Retention: 75% annual renewal (25% weight)
• Event Participation: 25% of local member base on average (10% weight)

Candidate Profile

• 7+ years in sales/growth, business development, or commercial roles with a successful track record in B2C/B2B memberships.
• Strong experience in renewal/retention ownership and relationship management with senior executives.
• Background in event programming/operations in premium or hospitality settings.
• Excellent communication skills with the ability to present confidently to C‑suite audiences.
• Data‑driven, organized, and able to prioritize in a fast‑paced environment.
• Entrepreneurial mindset with a focus on quality in a high‑touch culture.

Career Progression

The role is designed for growth, with the potential to progress to Chief Revenue Officer (CRO) within 12‑18 months, contingent on meeting or exceeding annual targets.

Collaboration & Values

Embody our client's culture of trust, discretion, and member‑first service, operating as a fully aligned team member who models ownership and accountability.

Compensation

Competitive base salary complemented by a performance‑based commission structure and bonus aligned with the stated KPIs.

If you are passionate about empowering women leaders and possess the skills to drive membership growth and engagement, we encourage you to apply for this exciting opportunity.

Office Angels is an equal opportunities employer.

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