Head of Live in Client Experience

Home Instead; England; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading care provider in the UK is seeking a dedicated individual to manage and support live-in clients. This full-time role requires strong communication and organisational skills, with a focus on person-centred care. Experience in live-in care is preferred, and a Level 3 NVQ in Health and Social Care is beneficial. The position offers a supportive team environment with training and development opportunities.

Benefits

Supportive values-led team

Training & development opportunities

Competitive salary & benefits

Qualifications

• Experience in live-in care or a similar role is preferred.
• Level 3 NVQ in Health and Social Care or equivalent beneficial.
• Strong communication and organisational skills are necessary.

Responsibilities

• Manage and support live-in clients.
• Complete consultations, assessments, and care plans.
• Maintain accurate digital records.

Skills

Experience in live-in care or similar role

Strong communication skills

Organisational skills

Person-centred care

UK driving licence

Education

Level 3 NVQ in Health and Social Care or equivalent

Job description

Join Home Instead and help shape and deliver our exceptional live-in care services for older adults.

Responsibilities

• Manage and support live-in clients and support the Head of Live in People Experience
• Complete consultations, assessments, care plans & risk assessments
• Maintain accurate digital records
• Carry out client reviews and follow-up actions
• Build relationships with clients, families & professionals
• Coordinate live-in introductions and handovers
• Promote services locally & online to grow client base
• Support recruitment and participate in on-call rota
• Participate in on-call duties as required

Qualifications

About You

• Experience in live-in care or similar role (preferred)
• Level 3 NVQ in Health and Social Care or equivalent would be beneficial to the role
• Strong communication & organisational skills
• Passionate about person‑centred care
• Experience of working with MAR sheets and medication in a supervisory role
• UK driving licence preferred and means of transport if required to visit clients within the territory

What We Offer

• Supportive values‑led team
• Training & development opportunities
• Opportunity to shape a growing service
• Competitive salary & benefits

Additional Information

If you have a genuine passion for caring and the drive to help us achieve our goals we would be delighted to hear from you.

We welcome applications from all members of the community as we strive to reflect the diversity of the neighbourhoods in which we operate. Home Instead is dedicated to safeguarding and promoting the welfare of adults and we expect all team members to uphold this commitment.

Please note that this position is subject to an enhanced DBS disclosure.

Remote Work: No

Employment Type: Full‑time

Vacancy: 1