Head of Leasehold Services

Remedy Social Work; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A social work organization in the North East is seeking a candidate to lead the leaseholder service, overseeing billing and communication processes while ensuring compliance with legal requirements. This leadership role involves managing a dedicated team, developing service improvement policies, and handling complex cases. Candidates should have expertise in leaseholder legislation and excellent communication skills. Interested individuals are encouraged to submit their CV.

Responsibilities

• Lead the end-to-end leaseholder service, including billing and dispute resolution.
• Develop and implement policies to improve service quality.
• Act as the strategic lead for leaseholder engagement.
• Manage complex cases and provide expert advice on leaseholder legislation.

Job description

Key Responsibilities

Lead the end-to-end leaseholder service, including billing, consultation, dispute resolution, and communications, section 20 processes for major works, ensuring legal compliance and effective stakeholder management, ultimately creating a single leasehold team in the borough.

• Develop and implement policies, procedures, and performance frameworks to improve service quality and accountability.
• Collaborate with finance, legal, asset management, and housing teams to ensure joined-up delivery.
• Act as the strategic lead for leaseholder engagement, ensuring clear, empathetic, and timely communication.
• Manage complex cases, complaints, and tribunal matters with professionalism and attention to detail.
• Provide expert advice on leaseholder legislation, rights, and obligations.
• Lead a team of officers, fostering a culture of ownership, responsiveness, and continuous improvement.

If you are interested in this role please send your updated CV in the first instance.