Head of Learning and Development

Sunil Goel & Associates, CAs; London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A national charity is seeking a Head of Witness Service Learning and Development to lead the transformation of its learning and development function. This role involves designing a comprehensive L&D strategy, managing a dispersed team, and driving improvements in service quality. Ideal candidates will have strong leadership skills, proven experience in L&D, and relevant qualifications. Competitive benefits and flexible working options available.

Benefits

Flexible Working Options

Generous Annual Leave

Enhanced Allowances

Career Development Support

Employee Assistance Programme

Qualifications

• Proven experience as an L&D Manager or equivalent.
• Expertise in designing and delivering diverse learning interventions.
• Knowledge of adult learning and regulatory frameworks.

Responsibilities

• Lead the design and delivery of a comprehensive L&D strategy.
• Inspire and manage a dispersed L&D team.
• Drive continuous improvement through data and evaluation.

Skills

Leadership

Stakeholder management

Budget management

Emotional intelligence

Designing learning interventions

Education

Degree-level education

Learning & Development qualification (CIPD)

Job description

Overview

Are you a visionary leader with a passion for learning and development? Do you thrive in dynamic environments and want to make a real difference in the lives of victims and witnesses and onboarding new staff?

Victim Support is seeking a strategic and inspirational Head of Witness Service Learning and Development to lead the transformation of a L&D function within the Witness Service. This is a unique opportunity to shape the future of learning for a national service.

What We Offer

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About The Role

The role involves working with sensitive and potentially traumatic subject matter and occasional travel to attend meetings will be required.

As Head of Witness Service Learning and Development, you will:

• Lead the design and delivery of a comprehensive L&D strategy aligned with our values and culture.
• Champion trauma-informed, safeguarding-focused, and accessible learning across the service.
• Oversee and support onboarding induction and development for staff and volunteers, ensuring swift and effective deployment.
• Inspire and manage a dispersed L&D team, fostering high performance and innovation.
• Drive continuous improvement through data, evaluation, and quality assurance.
• Manage external learning providers and ensure value for money.
• Embed a learning culture across the Witness Service and contribute to broader people strategies.
• Develop an external learning arm to generate income and promote the Witness Service.

Key Deliverables

• Delivery of impactful learning projects and plans
• Year-on-year improvement in workforce competence and service quality
• Implementation of a national L&D strategy
• Creation of income-generating external learning programmes

You Will Need

• Proven experience as an L&D Manager or equivalent
• Expertise in designing and delivering diverse learning interventions
• Strong leadership and stakeholder management skills
• Budget management and financial accountability
• Knowledge of adult learning, funding landscapes, and regulatory frameworks
• Emotional intelligence, empathy, and the ability to influence and inspire
• Qualifications- Degree-level education or relevant equivalent experience; learning & development qualification such as CIPD & evidence of continual professional development

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosure and Barring Service checks may be required.

At Victim Support, we celebrate diversity and strive to create a workplace where everyone belongs. We are committed to being an antiracist organisation and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How To Apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

• Applicants will need to be available for interview dates scheduled for 02-10-25 and 09-10-25

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered and started an application, then we will contact you to advise of the amended closing date wherever possible.