Head of International Planning & Biz Ops

eBay Inc.; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading e-commerce platform in Greater London is seeking a Head of International Planning & Business Operations to expand its innovative Live program globally. You will lead planning, business reviews, and resource allocation, requiring 10+ years of strategy and operational experience in fast-paced environments. Strong analytical, communication, and problem-solving skills are essential. This role offers an opportunity to shape the future of commerce through live interactions.

Benefits

Equal opportunity employer

Inclusive workplace environment

Qualifications

• Experience in strategy and operations within complex organizations.
• Self-starter with a history of crafting strategy and managing dependencies.
• Strong analytical skills and innovative problem-solving abilities.

Responsibilities

• Drive cross-functional plan development for International Markets.
• Lead business review cycles and monitor key performance metrics.
• Support ongoing business forecasting and resource management.

Skills

Strategy and operations

Cross-functional collaboration

Analytical skills

Communication

Problem-solving

Education

10+ years of relevant experience

MBA or similar relevant experience

Job description

At eBay, we're more than a global e‑commerce leader—we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets and is committed to pushing boundaries and reinventing the future of e‑commerce.

About the Team & Role

eBay Live is transforming the way people shop by combining live entertainment, community, and commerce into a single experience. Sellers present interactive live‑streams where buyers watch, chat, and buy immediately across numerous categories. We are seeking a Head of International Planning & Business Operations to collaborate closely with our category leadership to expand eBay Live beyond North America. This person will gain a thorough knowledge of category strategy across markets, assist in turning those strategies into practical plans across functions, and lead the continuous review and improvement of those plans to achieve ambitious growth goals.

What you will accomplish

• Lead planning for International Markets: Drive cross‑functional plan development region by region, while applying consistency in global frameworks and ensuring alignment with global product roadmaps.
• Optimize plans as needed during implementation. eBay Live is growing rapidly and functioning more like a "startup" inside the larger company. Therefore, plans may shift through ongoing implementation. Staying aware of necessary adjustments, in close collaboration with market leaders, is essential.
• Lead the business review cycles: Make sure important metrics are monitored and the overall business status is clear and agreed upon by all teams. Review past results to understand successes and challenges. Keep a clear focus on upcoming steps, potential growth obstacles, and needed plan improvements. Provide regional business performance updates and raise critical issues to the global eBay Live leadership and other senior eBay executives as needed.
• Support ongoing business forecasting and resource management: While FP&A leads this work, collaborate closely to ensure financial plans match operational realities. Ensure resources align and are efficiently directed toward accurate business plan outcomes.
• Support scaling of playbooks and knowledge sharing across regions: Functional teams or COEs will primarily own the playbooks. Know the playbooks well and help those teams share knowledge to promote the standard process more quickly.
• Parachute problem‑solving targets the core demand and supply funnel within a region where usual business processes break down or don't work well. This hinders business growth. Assist in assessing whether this challenge appears across multiple markets. Support global leadership in developing systemic solutions accordingly. The role works alongside in‑market operations and PMO teams handling more specific issues.
• Take responsibility for the global operating model: Collaborate with all functional teams to help develop it and manage its ongoing governance. Track its efficiency and recommend enhancements to global leadership for application across markets.
• Become a live commerce expert: Build a strong grasp of the factors behind eBay's success in live commerce. Collaborate with market and global leadership on ways to bring success to life.

What you will bring

• Experience in multiple strategy and operations, portfolio management, and/or consulting‑style roles with a heavy lean toward planning and accomplishing in complex, fast‑paced, cross‑functional organizations. A blend of startup and enterprise experience is a plus. Typically translates to 10+ years of work experience, but specific roles and skills matter more.
• Self‑starter with a proven history of crafting strategy, handling dependencies, persuading executive‑level leaders, and fostering ownership across cross‑functional teams.
• Critical thinking skills, encompassing the capacity to offer insights that guide business planning initiatives, establish cross‑functional frameworks for success, and construct cases for investment.
• Strong analytical skills, a proven history of converting insights into practical strategic plans, and demonstrable experience of innovative problem‑solving at scale.
• Strong organizational, communication, and interpersonal abilities, with skill in clearly explaining complex problems to executives. Able to quantify issues and their impact. Develops carefully considered resource requests and possible solutions.
• A dynamic, proactive approach and an ability to develop clarity from ambiguity. Comfort with ambiguity is also important. The role requires a desire to work in a very fast‑paced, evolving environment.
• Nice to Haves: MBA or similar relevant experience, marketplace or live/creator commerce experience.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail].

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