Head of Housing Services

Connexus; England; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A community-focused housing association in the United Kingdom is seeking a strategic Head of Housing Services to manage their operations across a diverse portfolio of approximately 9000 properties. This pivotal role requires substantial experience in housing management, strong knowledge of housing law, and excellent leadership skills. You will lead a team of around 50 colleagues, ensuring compliance and driving service improvement. The role offers hybrid working options and various employee benefits.

Benefits

Up to 30 days annual leave

Continual learning and development opportunities

Generous pension scheme

Westfield Health healthcare plan

Paid sickness leave

Enhanced maternity/paternity pay

Qualifications

• Substantial experience in managing large-scale housing management services.
• Strong knowledge of housing law and regulation.
• Proven ability to lead and develop high-performing teams.

Responsibilities

• Provide strategic and operational leadership for housing management.
• Ensure compliance with legislation and regulatory standards.
• Drive innovation and service improvement.

Skills

Leadership

Housing law knowledge

Budget management

Communication skills

Team development

Education

CIH Level 5 qualification

Job description

At Connexus we are committed to delivering safe high-quality homes and services that our customers can trust. As we continue to adapt to the evolving needs of our communities and the regulatory environment we are seeking a strategic and customer-focused Head of Housing Services to lead our housing management operations across our diverse portfolio.

This is a pivotal leadership role within our Customer Directorate responsible for shaping and embedding a culture of customer-first service compliance and continuous improvement. You will ensure that Connexus not only meets but anticipates the requirements of the Regulator of Social Housing Housing Ombudsman and all relevant legislation driving innovation and supporting thriving sustainable communities.

Key Responsibilities

• Provide strategic and operational leadership for housing management services across approximately 9000 properties.
• Oversee tenancy management allocations lettings income collection arrears management tenancy sustainment and anti-social behaviour interventions.
• Lead and develop a team of around 50 colleagues including up to 5 direct reports fostering a culture of performance and accountability.
• Ensure compliance with legislation regulatory standards and sector best practice.
• Drive innovation and service improvement to deliver efficient responsive services that meet customer needs.
• Collaborate with internal teams and external partners to support thriving communities and customer wellbeing.
• Monitor and report on key performance indicators taking timely action to address underperformance.
• Manage budgets effectively ensuring value for money and financial sustainability.

What Were Looking For

• Substantial experience in managing large-scale housing management services.
• Strong knowledge of housing law regulation and sector best practice.
• Proven ability to lead motivate and develop high-performing teams.
• Financial acumen with experience managing budgets and delivering value for money.
• Excellent communication and influencing skills with the ability to build strong relationships.
• CIH Level 5 qualification (or commitment to achieve).
• Full UK driving licence.

This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices with Head office at Craven Arms and travel to other offices as required.

For more information about Connexus please view our candidate pack here: We are hiring a Head of Housing Services Connexus

Shortlisting date:26 January 2026

Interview date: 06 & 18 February 2026

About Connexus

Connexus is a rural housing association with its heritage in Shropshire and Herefordshire providing good quality affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods sustainable rural communities and provide services that support our customers to build a life in their home. The work our teams do is varied and no two days are the same.

We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic here to support colleagues at every step of the way with training and development opportunities helping you make the most of your work and want to work with like-minded people and would like to make a difference to the lives of our customers Connexus could be the right fit for you.

Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce this is because we really understand the importance of different voices experiences perspectives and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.

Life at Connexus

Connexus is a community focused rural housing group with over 10500 homes across Shropshire and Herefordshire.

Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.

Our clear focus is excellent service delivery.

Some of the benefits

• Up to 30 days annual leave & Bank Holidays
• Continual learning and development opportunities
• Generous pension scheme
• Westfield Health healthcare plan
• Paid sickness leave (upon successful completion of probationary period)
• Enhanced maternity/ paternity pay

Were rooting for you

Interviewing isnt easy and believe us when we say were rooting for you; we want everyone to be able to do their best.

We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So we thought wed help by sharing a little about what you can expect from us in terms of our approach to recruitment.

Documents

Required Experience: Director

Key Skills: Marketing & Promotions,Attorney At Law,Jni,Airlines,Art

Employment Type : Full-Time

Experience: years

Vacancy: 1