Head of Hotel Technical

MSC Cruises Management (UK) Limited; Wales; On-site; GBP 65,000 - 90,000; Full time

Job summary

A global cruise management company is seeking a Head of Hotel Technical in the UK. The ideal candidate will have over 10 years of experience on cruise ships, with at least 3 years in a Hotel Engineer or Chief Engineer role. Key responsibilities include monitoring ship operations, managing budgets, and ensuring compliance with standards. Fluency in English and strong leadership skills are essential. Join a dynamic team and make a meaningful impact while achieving excellence in ship operations.

Qualifications

• At least 10 years experience onboard cruise ships.
• Minimum of 3 years as a Hotel Engineer or Chief Engineer.

Responsibilities

• Establish and report operating costs and progress updates.
• Monitor status of ships through follow-up with engineers.
• Provide support in managing budgets and operational risks.
• Keep records of equipment failures and ensure timely resolutions.
• Perform ship rides to maintain high standards.
• Support dry-dock work organization and select suppliers.
• Liaise with departments for project alignment.
• Supervise Hotel Technical operational processes.

Skills

Good knowledge of INFOSHIP/Asset Management system

Fluent English, oral and written

MS Office tools knowledge (Excel, PowerPoint, Word)

Good communication and interpersonal skills

Ability to work successfully as team leader

Strong ability to prioritize and work effectively under tight deadlines

Job description

Your Purpose

We are looking for an experienced and driven Head of Hotel Technical to join our UK Engine Department. You will be the first reference point for the Hotel Engineers and HVAC Supervisors. Overseeing the Hotel Technical Fleet’s Operations and providing assistance for any kind of issue, liaising with external main stakeholders in case of need.

Your Impact

• Cooperates in establishing, reporting and presenting operating costs, forecasts, progress updates and define high-priority initiatives related to the Hotel Technical section.
• Monitors the status of the Ships through constant follow-up with Hotel Engineer and HVAC Supervisors;
• Provides support in developing and managing budgets, cost estimates and operational risks.
• Keeps records of equipment failures ensuring that the needed actions for the issues resolutions are promptly executed with the aim to avoid or minimize any impact on the guests’ experience.
• Performs ships’ rides to ensure that vessels are maintained to a high standard and are operated to all current regulations and Company standards.
• Supports the various Hotel Engineer and HVAC Supervisors in organizing and managing the dry-dock works and activities, supervises the selection of suppliers and ensures the suitable involvement of the Shipyard.
• Liaises with other departments (Hotel Operations, F&B, Products, etc.) to ensure full alignment on the various projects and activities which require cooperation with the technical team.
• Supervises the various Hotel Technical internal operational process, including requests and purchase orders approval through INFOSHIP.

Your Journey so far

At least 10 years experience onboard cruise ships at least 3 years as a Hotel Engineer or Chief Engineer.

Your Essentials

• Good knowledge of INFOSHIP/Asset Management system
• Fluent English, oral and written
• MS Office tools knowledge (Excel, PowerPoint, Word)
• Good communication and interpersonal skills
• Ability to work successfully as team leader
• Strong ability to prioritise and work effectively under tight deadlines

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!