Head of Global Groups Division

Travel Trade Recruitment; London; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

A leading recruitment agency in travel seeks a Head of Global Groups Division to lead a growing team in London. The role includes managing sales operations, overseeing CRM data, and enhancing client relationships. Ideal candidates will have a strong background in travel sales with proven leadership skills. The position offers a competitive salary of up to £50,000 plus benefits and a hybrid working model.

Benefits

Up to £50,000 salary (DOE) + benefits

20 days holiday + bank holidays

Hybrid working (4 days office, 1 remote)

Opportunities for growth and development

Qualifications

• Proven leadership in travel sales & operations.
• Strong knowledge of European destinations.
• Excellent communicator, strategic and hands-on.

Responsibilities

• Lead and inspire a team of 6+ professionals.
• Oversee CRM data, reporting, and sales funnel.
• Manage key client relationships and handle escalations.
• Deliver budgets, KPIs, and identify growth opportunities.
• Champion training, automation, and process improvements.

Skills

Leadership in travel sales & operations

Knowledge of European destinations

CRM and data management expertise

Excellent communication

Comfortable with AI and digital tools

Job description

Overview

Are you an experienced leader in travel sales and operations? We're looking for a dynamic Head of Global Groups Division to lead a growing international team and shape the future of this well-established DMC's global services.

We're seeking a results-driven professional to lead our Global Groups Division, managing a talented team while shaping strategy and enhancing operational excellence.

Your Mission

Lead our global sales and operations team, drive performance, and represent the department at the highest levels. You\'ll oversee the full CRM funnel, build strong client relationships, and contribute to the company\'s continued success.

What you\'ll do

• Lead and inspire a team of 6+ professionals
• Oversee CRM data, reporting, and sales funnel
• Manage key client relationships and handle escalations
• Deliver budgets, KPIs, and identify growth opportunities
• Champion training, automation, and process improvements
• Travel to destinations to monitor supplier standards

What\'s Needed

• Proven leadership in travel sales & operations
• Strong knowledge of European destinations
• CRM and data management expertise
• Excellent communicator, strategic and hands-on
• Comfortable with AI and digital tools

What\'s on offer

• Up to £50,000 salary (DOE) + benefits (pension, cycle to work)
• 20 days holiday + bank holidays
• Hybrid working: 4 days office, 1 remote (after probation)
• Hours: 09:15-17:30 (flexibility during peak season)
• Great opportunities for growth & development

How to apply

Join a collaborative, forward-thinking organisation where your leadership can make a real impact.

Please apply online to this post by sending your CV and a covering note.