Head of Fraud

Teya Services Ltd.; City of Westminster; On-site; GBP 80,000 - 120,000; Full time

Job summary

A fintech company focused on small businesses is seeking a Head of Fraud to drive their fraud strategy across financial products. You will oversee a high-performing team, collaborate with internal and external stakeholders, and implement robust systems to mitigate fraud risks effectively. With over 10 years of experience required, this role is essential for ensuring compliance and enhancing customer trust. Offering flexible work, a competitive benefits package, and a mission-driven environment.

Benefits

Flexible working hours

Health support through GymPass

Enhanced maternity and paternity leave

Cycle-to-Work Scheme

Health and Life Insurance

Pension Scheme

25 days of Annual Leave (+ Bank Holidays)

Office snacks every day

Friendly office environment

Qualifications

• 10+ years of experience in fraud within finance, banking, or payments.
• Experienced in a fintech or high-growth tech environment.
• Proven ability to work with senior leaders and regulators.

Responsibilities

• Define and execute fraud strategy across financial products.
• Lead cross-functional teams for fraud operations and analytics.
• Collaborate with regulators for governance and transparency.

Skills

Fraud experience in financial services

Influencing senior stakeholders

Strategic mindset

Understanding of financial crime/fraud systems

Commercial and risk acumen

Job description

As Head of Fraud at Teya, you will be the strategic leader responsible for safeguarding our business and customers from fraud-related threats across our payments and acquiring platforms. You'll oversee the design and implementation of end-to-end fraud risk frameworks, ensuring they are scalable, data‑driven, and aligned with regulatory expectations. This role requires a blend of strategic vision, operational excellence, and stakeholder influence—working closely with executive leadership, regulators, and cross‑functional teams to embed fraud prevention into every layer of our business. You'll lead a high‑performing team across fraud operations, analytics, and investigations, and be accountable for setting KPIs, managing risk appetite, and driving continuous improvement. Your decisions will directly impact customer trust, regulatory compliance, and commercial performance, making this one of the most critical leadership roles in our organization.

Responsibilities

• Define and execute Teya's fraud strategy across acquiring, payments, and financial products.
• Lead cross‑functional teams including fraud operations, analytics, and compliance.
• Collaborate with regulators and internal stakeholders to ensure robust governance and transparency.
• Influence at C‑suite level to align fraud risk with commercial and strategic goals.
• Drive continuous improvement in fraud detection systems, leveraging AI and data science.
• Champion a customer‑first approach to fraud prevention, minimizing friction while maximizing security.

Qualifications

• 10+ years of fraud experience in financial services, ideally banking or payments.
• Experience in a fintech or high‑growth tech environment.
• Proven ability to influence senior stakeholders and regulators.
• Strategic mindset with strong commercial and risk acumen; experience implementing and calibrating financial crime/fraud systems.

Bonus Qualifications

• Experience in acquiring (merchant services or payment processing).
• Professional certification such as ICA or equivalent.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there's a level playing field that gives small businesses a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Why Join Teya?

• Be part of a mission‑driven fintech redefining financial services for small businesses.
• Work in a fast‑paced, collaborative, and innovative environment.
• Enjoy flexible working, continuous learning, and a culture that values curiosity, simplicity, and impact.
• Competitive compensation and benefits package.

The Perks

• We trust you, so we offer flexible working hours, as long it suits both you and your team.
• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1‑1 therapy, meditation sessions, digital fitness and nutrition apps.
• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support.
• Cycle‑to‑Work Scheme.
• Health and Life Insurance.
• Pension Scheme.
• 25 days of Annual Leave (+ Bank Holidays).
• Office snacks every day.
• Friendly, comfortable and informal office environment in Central London.

Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.