Head of Food & Beverage

Legends Global; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in the City of Westminster is seeking a skilled individual to lead food and beverage operations. The successful candidate will oversee multiple restaurants and bars, ensuring outstanding guest experiences and achieving financial targets. Responsibilities include managing P&L, optimizing service delivery, and leading a motivated team. A strong background in multi-outlet operations, cost control, and compliance with health and safety regulations is essential for this role.

Benefits

20% discount across all brands

Free access to gym and leisure facilities

Free or 60% discounted onsite food

Access to corporate box at the O2

Qualifications

• Proven experience in multi-outlet F&B operations.
• Track record of delivering exceptional service.
• Ability to build and lead high-performing teams.
• Understanding of food safety and compliance requirements.
• Strong problem-solving ability.

Responsibilities

• Oversee day-to-day operations ensuring smooth service.
• Take ownership of P&L delivery controlling costs.
• Create efficient rotas and manage labour spend.
• Champion service excellence for memorable guest moments.
• Recruit, train, and performance-manage the F&B team.

Skills

Cost control knowledge

P&L management

Team leadership

Service excellence

Operational and commercial execution

Organizational skills

Tools

EPOS systems

MS Excel

Job description

Lead and optimise all food and beverage operations across the hotel to deliver outstanding guest experiences while achieving commercial targets. Manage multiple restaurants and bars, working closely with Food & Beverage Managers and the Executive Chef to ensure seamless daily operations, exceptional service levels and full compliance with health, safety and licensing regulations. Develop, coach and retain a high‑performing multi‑outlet team, owning labour and cost control to meet P&L targets.

Responsibilities

• Operational Delivery – oversee day‑to‑day operations across restaurants, bars and outlets, ensuring smooth service, effective shift handovers and strong front‑line leadership.
• Implement Central Initiatives – execute Head Office menus, promotions and revenue‑driving initiatives locally, maintaining consistency and commercial impact.
• Financial Performance – take ownership of P&L delivery for Food & Beverage, controlling costs (labour, waste, stock) and achieving departmental targets through tight execution and reporting.
• Labour & Rota Management – create efficient rotas, manage labour spend and ensure adequate cover to meet service standards.
• Guest Experience – champion service excellence, monitor quality and coach teams to deliver memorable moments for every guest.
• People Leadership – recruit, train, develop and performance‑manage the F&B team, fostering engagement, morale and succession planning.
• Compliance & Safety – guarantee 100% compliance with food safety, health & safety, and licensing requirements; manage audits and corrective actions.
• Collaboration & Deputising – support Duty Management shifts, deputise for senior leaders and work closely with Sales, Events, HR and Procurement teams.
• Continuous Improvement – identify efficiencies and service enhancements, piloting and scaling improvements within Head Office guidelines.
• Governance – operate within approved financial and procurement processes, escalating issues outside delegated authority to the General Manager.

Qualifications

• Proven experience in multi‑outlet F&B operations with strong knowledge of cost control and P&L management.
• A track record of delivering exceptional service standards and enhancing guest experiences consistently.
• Demonstrable ability to build and lead high‑performing teams – setting clear expectations, coaching for success and driving engagement through regular performance reviews.
• Commercial know‑how in revenue delivery, including upselling strategies, maximising covers and spend per head, and using data to inform local decisions.
• Thorough understanding of compliance requirements across food safety, licensing and health & safety.
• Strong operational and commercial execution skills, with a data‑driven approach to decision‑making.
• Technical proficiency with EPOS, stock control and rostering systems, plus solid skills in MS Excel and reporting.
• Outstanding organisational and problem‑solving ability, with reliable delivery, attention to detail and effective stakeholder management.

Benefits

• 20% discount for you, your family & friends across all Bourne Leisure brands.
• Free use of gym and leisure facilities.
• Free or 60% discounted food onsite.
• Access to fantastic discounts and offers with many national brands and retailers.
• Access to the company’s corporate box at the O2 for music, comedy, sport and entertainment events.