Head of Facilities & Estates – Creative Office Leader

England & Wales Cricket Board; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading sports organization is seeking a dedicated professional for operational leadership in their office services and facilities management. This role emphasizes creating a welcoming environment and ensuring exceptional customer service. The ideal candidate will have extensive experience in managing office services, a strong focus on health and safety compliance, and the ability to lead a front of house team. This position offers competitive salary and various employee benefits in a vibrant environment.

Benefits

Competitive salary

25 days holiday

Volunteering days

Pension Scheme

Private medical insurance

Life assurance

Employee Assistance Programme

30% New Balance discount

Cycle to Work Scheme

Qualifications

• Demonstrable experience in managing office services including Contract Management.
• Customer Service experience.
• Willingness to learn new skills and adapt.

Responsibilities

• Lead the front of house team to deliver first class customer service.
• Ensure team members have clear service KPIs and objectives.
• Manage sites to ensure smooth operation of office services.
• Ensure compliance with Health and Safety requirements.
• Manage office service budgets and contract negotiations.
• Support sustainability initiatives and reduce environmental impact.
• Manage emergencies appropriately.

Skills

Customer Service

Office Services Management

Communication

Problem-Solving

Attention to Detail

Education

Health & Safety qualifications

Job description

A leading sports organization is seeking a dedicated professional for operational leadership in their office services and facilities management. This role emphasizes creating a welcoming environment and ensuring exceptional customer service. The ideal candidate will have extensive experience in managing office services, a strong focus on health and safety compliance, and the ability to lead a front of house team. This position offers competitive salary and various employee benefits in a vibrant environment.