Head of eCommerce

Technical Prospects Ltd; Harrogate; On-site; GBP 125,000 - 150,000; Full time

Job summary

A manufacturing firm in Harrogate is seeking a Head of eCommerce to lead its digital commerce strategy. This pivotal role involves setting the direction and ensuring profitable growth across B2B and B2C channels. The successful candidate will define the eCommerce vision, implement strategies for customer acquisition and retention, and manage cross-functional teams. Ideal for a strategic leader with a passion for digital transformation, this role offers the chance to shape the company's online presence and customer experience.

Responsibilities

• Define and deliver the end-to-end eCommerce strategy from concept to execution.
• Drive revenue growth through conversion optimisation and customer retention strategies.
• Lead platform selection and ensure compliance with data privacy standards.

Skills

Strategic leadership

Digital commerce management

Customer engagement

Revenue growth strategies

Data-driven decision making

Job description

Head of eCommerce

Our client is an established manufacturing client based in Harrogate. Due to continued growth, they are currently recruiting auindo Head of eCommerce to join their senior commercial leadership team. This newly created role offers a rare opportunity to define, build and deliver a complete end-to-end eCommerce strategy from initial vision through to execution, optimization and scale, across both B2B and B2C channels.

This is a pivotal leadership role, owning the digital commerce landscape and shaping how the business acquires, serves and retains customers in an امرأة increasingly digital‑first environment.

Head of eCommerce - The Role

As Head of eCommerce, you will be accountable for the cradle‑to Conta delivery of the organisation’s eCommerce vision. You will set the strategic direction, lead platform selection and implementation, oversee adoption and optimization, and ensure digital commerce delivers sustained, profitable growth. As a senior member of the Commercial team, you will work closely with board‑level stakeholders and cross‑functional leaders to embed digital commerce as a core capability of the business.

Head of eCommerce - Key Responsibilities

Strategy, Vision & Delivery

• Define, own and deliver the end‑to‑end eCommerce strategy from concept to execution, optimisation and ongoing evolution.
• Translate strategic vision into actionable roadmaps, investment cases and delivery plans.
• Lead platform selection, implementation, onboarding and long‑term platform management.
• Present strategic recommendations, progress and performance updates to board‑level stakeholders.

Commercial Growth & Customer Experience

• Drive revenue growth through conversion optimisation, customer acquisition and retention strategies.
• Design and deliver best‑in‑class digital customer journeys across all touchpoints.
• Lead website and app roadmaps focused on making the customer’s job easier.
• Champion data‑driven personalisation, content strategy and customer engagement initiatives.

Digital Enablement & Operations

• Design and implement adoption strategies transitioning customers from traditional offline sales to self‑service, EDI, punchout and integrated solutions.
• Establish customer feedback mechanisms and continuous improvement processes.
• Ensure service quality standards across fulfilment, customer support and returns.
• Build scalable systems and processes that support growth without proportional cost increases.
• Ensure compliance with data privacy, accessibility and trading standards.

People & Change Leadership

• Lead change management across the Commercial team and wider senior leadership team.
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• Assess requirements, then build, develop and lead a high‑performing digital commerce team.
• Create a culture of.Geo accountability, continuous improvement and commercial focus.
• Establish clear roles, objectives and performance expectations.

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