Head of Digital & CRM

Egis Group; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global infrastructure firm is seeking a Head of Digital & CRM to lead their digital marketing and client engagement strategy. You will define and deliver a comprehensive digital ecosystem, ensuring seamless client journeys while driving data-driven marketing. The ideal candidate should have over 8 years' experience in B2B environments, proven success in digital transformation, and strong leadership skills. This is a unique opportunity to shape a sustainable future while demonstrating the firm's impact on the pipeline.

Qualifications

• 8 years experience in senior digital marketing roles in complex B2B environments.
• Proven success in driving digital transformation and measurable commercial results.
• Strong understanding of digital channels and analytics.

Responsibilities

• Lead the strategic evolution of the digital client experience.
• Define and deliver global digital marketing strategy.
• Establish KPIs to measure marketing effectiveness.

Skills

Digital transformation

Brand growth

CRM enablement

Digital channels knowledge

Data-driven marketing

Leadership

Communication

Job description

Reporting directly to the Chief Marketing Officer the Head of Digital & CRM will define and deliver Egis global digital marketing and client engagement strategy - building the platforms data insights and experiences that bring our brand to life and demonstrate our impact on the pipeline.

You will lead the evolution of Egis digital ecosystem - from website and social media to marketing automation analytics and CRM - ensuring a seamless and measurable client journey. Working closely with Business Development IT and regional marketing teams youll embed a culture of digital excellence and data-driven decision making across the organisation.

This is a strategic and hands‑on leadership role for someone who wants to build not just run a best-in‑class digital function creating the infrastructure tools and insights that will power Egis next chapter of growth.

Key responsibilities

• Lead the strategic evolution of Egis digital client experience ensuring our digital presence reflects the innovation and sustainability values at the heart of our brand
• Define and deliver Egis global digital marketing strategy ensuring alignment with brand business and campaign priorities
• Lead the ongoing development performance and optimisation of Egis digital platforms including website social media SEO / SEM and marketing automation tools
• Drive the global rollout and adoption of CRM as a marketing and client engagement platform in partnership with Commercial and Business Development teams
• Establish clear KPIs dashboards and analytics frameworks to measure marketing effectiveness and contribution to the pipeline
• Champion an insight‑led digital‑first approach to campaign delivery and client engagement working closely with the Head of Thought Leadership & Campaigns
• Partner with IT and regional marketing teams to ensure technology integration governance GDPR compliance and data quality across platforms
• Manage external agencies martech vendors and internal digital resources to deliver high‑quality innovative digital experiences
• Build internal capability and promote best practice in digital marketing and CRM enablement across global and regional teams

Qualifications

• 8 years experience in senior digital marketing roles ideally within engineering infrastructure professional services or other complex B2B environments
• Proven success driving digital transformation brand growth and measurable commercial results within complex multi-market organisations
• Track record of leading CRM enablement and martech adoption at scale
• Strong understanding of digital channels automation analytics SEO / SEM and data-driven marketing
• Commercially focused with the ability to connect digital activity to business development client engagement and revenue outcomes
• Experienced in matrixed global organisations comfortable influencing senior stakeholder
• Innovative collaborative and results‑oriented with strong leadership coaching and communication skills

Additional Information

We are committed to our planet

In each project we design engineer and operate we care deeply about the legacy were leaving behind. As part of our team youll have a unique opportunity to use your skills and expertise to shape a better future for our communities in the UK and all around the globe.

Our commitment is translated in the work carried out by our Egis Foundation which funds concrete actions to address the climate crisis and is focused on educational and social initiatives that will help in the responsible and sustainable shift towards a sustainable world.

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds regardless of age disability gender gender identity gender expression race religion or belief sexual orientation socioeconomic background and any other protected characteristic. If you decide to apply for an opportunity with us your application will be assessed based purely on your experience the essential and desirable criteria and your suitability for the role. We value each and every ones contribution as this builds our culture and means that if you work with us you will be included listened to and respected.

Key Skills

• Marketing & Promotions
• Attorney At Law
• Jni
• Airlines
• Art

Remote Work: No

Employment Type: Full‑time

Experience: years

Vacancy: 1