Head of Delivery

Popeyes Louisiana Kitchen; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading QSR brand in London seeks a Head of Delivery to shape their delivery and trading strategy. The role involves managing key relationships, optimizing performance, and leading a cross-functional team. Ideal candidates should have a strong background in high-growth environments and a solid understanding of aggregator dynamics. This position offers competitive salary, bonus opportunities, and various benefits.

Benefits

Competitive salary + bonus scheme

Private healthcare + Life assurance

33 days holiday + your birthday off

Qualifications

• Proven experience in a senior delivery, trading or commercial strategy role.
• Track record of using data to inform decisions and drive performance.
• Collaborative leader bringing clarity and direction.

Responsibilities

• Create and execute the delivery strategy, managing stakeholder relations.
• Own strategic relationships with aggregators on a daily basis.
• Manage overall delivery performance from strategy to implementation.

Skills

Strong commercial acumen

Data-driven decision making

Stakeholder management

Experience with aggregator platforms

Leadership in cross-functional teams

Job description

Overview

We’re looking for a commercially sharp, performance-driven leader to join us as Head of Delivery at Popeyes UK.

If you’re an experienced delivery and trading leader with a strong commercial mindset and a passion for sales and growth this is your opportunity to shape a core channel for one of the UK’s fastest-growing QSR brands.

In this role, you’ll own the delivery, trading, and marketing strategy driving sales performance across aggregator platforms, building strategic partnerships, and leading a cross-functional team to execute initiatives that bring our ambitious growth plans to life.

What You’ll Do Here

• Creates and executes the implementation and review of our delivery strategy, managing all key internal and external stakeholder relations
• Owns and manages the strategic relationship with the aggregators on a day to day basis
• Maintains a close and curious relationship with operations performance metrics to ensure delivery initiatives are commercially effective and operationally realistic.
• Chairs business reviews ensuring the delivery channel and trading activity is optimized to meet our strategic goals
• Manages the overall delivery performance, from strategy creation to overseeing implementation
• Builds strong connections and relationships with third parties to influence our strategic goals
• Leads on implementation and reporting of commercial and contract renewals
• Influences the business trading strategy in relation to offers and promotions on aggregators
• Collaborates and leads a cross functional delivery team across the business and influences the delivery of operational metrics and works with the head of central marketing on our plans.

What You’ll Have Done

• Proven experience in a senior delivery, trading or commercial strategy role within a high-growth QSR, retail or FMCG environment
• A strong grasp of aggregator platforms, commercial levers and delivery channel dynamics
• Experience leading strategic partnerships and managing complex stakeholder relationships
• Track record of using data to inform decisions, drive performance, and influence strategy
• Strong commercial acumen and the ability to manage channel P&L and KPIs
• Collaborative leader who brings energy, clarity and direction to cross-functional teams

Benefits

• Competitive salary + bonus scheme
• Salary sacrifice car scheme via Tusker
• Private healthcare + Life assurance
• 33 days holiday (including bank holidays) + your birthday off
• Career progression and leadership development
• Access to wellbeing and lifestyle benefits through our platform
• Cycle to work scheme and gym discounts

At Popeyes everyone counts, it’s one of our values and something that sits at the core of who we are. We believe inclusivity and respect are at the heart of all we do and we strive to create a place where everyone can be their true self. This is why we assess each application on the aptitude to do the job and nothing else.