Head of Customer Success — Lead Growth & Retention

Receipt Bank; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading fintech company in Greater London is hiring a Head of Customer Success. This strategic role involves leading a team of Customer Success Managers, driving customer engagement, and ensuring clients realize the full value of the product suite. Successful candidates will have strong leadership experience in SaaS, excellent communication skills, and a proven track record in building high-performing teams. The role offers competitive compensation and an agile work environment.

Benefits

A competitive salary

Flexible working

25 days off plus bank holidays

Employer-paid private medical insurance

Cycle to work scheme

Mental health support

Qualifications

• Strong leadership experience in Customer Success, ideally in SaaS or tech-led environments.
• A track record of building, coaching and scaling high-performing CS teams.
• Excellent communicator with experience partnering with senior stakeholders internally and externally.

Responsibilities

• Lead, coach and scale a high-performing team of CSMs.
• Define and execute the UK customer engagement strategy.
• Act as the voice of the customer across Product, Marketing and Leadership.

Skills

Leadership experience in Customer Success

Strategic thinking

Communication skills

Experience with CRM tools

Tools

CRM tools

Job description

A leading fintech company in Greater London is hiring a Head of Customer Success. This strategic role involves leading a team of Customer Success Managers, driving customer engagement, and ensuring clients realize the full value of the product suite. Successful candidates will have strong leadership experience in SaaS, excellent communication skills, and a proven track record in building high-performing teams. The role offers competitive compensation and an agile work environment.