Head of Customer Operations

Diana B. Beauty; England; On-site; GBP 68,000 - 80,000; Full time

Job summary

A fast-growing technology-driven company in the UK is seeking a Head of Customer Operation to lead customer service transformation. This senior role requires expertise in operational leadership, particularly within service-oriented environments, and experience in delivering SaaS solutions. The ideal candidate will also excel in team leadership, process optimisation, and implementing effective technology solutions. Join a business committed to innovation, customer success, and a culture of continuous improvement.

Benefits

Plethora of benefits

Qualifications

• Proven experience in senior operational leadership within a fast-paced or service-oriented environment.
• Experience delivering SaaS based solutions.
• Strong people leadership skills with a track record of building high-performing teams.
• Expertise in process improvement and operational optimisation.
• Experience implementing technology solutions to improve efficiency.
• Commercial acumen and ability to make data-driven decisions.

Responsibilities

• Lead and inspire a team of managers and service professionals.
• Drive operational excellence through process optimisation.
• Champion digital transformation and automation initiatives.
• Collaborate across departments to align operational goals.
• Foster a culture of empowerment and continuous improvement.

Skills

Senior operational leadership

SaaS solutions experience

Strong people leadership

Process improvement

Technology solutions implementation

Commercial acumen

Data-driven decision making

Job description

Location: Northampton

Salary: Up to £80K plus a plethora of benefits

We're looking for a Head of Customer Operation to join a fast-growing, technology-driven business that partners with clients globally. This is a senior leadership role where you'll shape how services are delivered at scale, ensuring exceptional customer experience while optimising processes and systems.

The Head Of Customer Operations Will

• Lead and inspire a team of managers and service professionals to deliver outstanding results.
• Drive operational excellence through process optimisation, capacity planning, and workflow improvements.
• Champion digital transformation and automation initiatives to enable growth without increasing headcount.
• Collaborate across departments to align operational goals with business strategy.
• Foster a culture of empowerment, engagement, and continuous improvement.

The Head Of Customer Operations Will Ideally Have

• Proven experience in senior operational leadership within a fast-paced or service-oriented environment.
• Experience delivering SaaS (Software as a Service) based solutions
• Strong people leadership skills with a track record of building and developing high-performing teams.
• Expertise in process improvement and operational optimisation.
• Experience implementing technology solutions to improve efficiency and scalability (knowledge of RPA or AI tools is a plus).
• Commercial acumen and the ability to make data-driven decisions.

Why Join Them?

You'll play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success. If you thrive on leading change and delivering measurable impact, we'd love to hear from you.

Apply today and help us redefine what great service delivery looks like.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.