Head of Construction Claims

Marsh & McLennan Companies; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance brokerage in London is seeking a Head of Construction Claims. This role involves leading a team of Claims Advocates, managing complex claims, and developing strategies for client retention. The ideal candidate should have extensive experience in construction insurance, strong leadership skills, and a proven ability to negotiate successful claim solutions. The role offers a hybrid work model requiring in-office presence three days a week.

Benefits

Professional development opportunities

Inclusive culture

Well-being benefits

Qualifications

• Experience managing teams and providing strategic direction.
• Knowledge of construction insurance sectors including property and engineering.
• Existing relationships with major market insurers.

Responsibilities

• Lead a team of 20 Claims Advocates effectively.
• Develop claims strategies and manage complex claims.
• Participate in client pitches and represent the UK Construction Practice.

Skills

Leadership skills

Complex claims handling

Interpersonal skills

Negotiation skills

Job description

Overview

R_314878 Head of Construction Claims

We are seeking a talented individual to join our Construction team at Marsh. This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Marsh Specialty Construction and Surety Practice is the London market’s largest specialty broker servicing all aspects of the construction, engineering and infrastructure sector. Our client base includes the world’s leading construction and engineering companies as well as Infrastructure Investment funds who are looking to expand or improve their portfolio of operational assets. Clients are Tier 1 contractors, developers and project owners. This role reports to the Practice CEO and works closely with the Head of Specialty Claims. The wider Construction team has 175 colleagues located in 5 UK locations and manages every aspect of our clients’ insurance and risk management needs.

Responsibilities

• Lead a strong and knowledgeable team of 20 experienced Claims Advocates; provide leadership and strategic direction.
• Assist clients, other claims professionals and placing colleagues throughout the organisation.
• Hands-on proactive claim management, problem solving and design of settlement strategies to achieve optimal claim solutions in the most challenging coverage situations.
• Manage and develop Claims Advocates at various levels of experience and in multiple locations.
• Support Client Executives in retaining existing clients by delivering first-class claims service and contribute to winning new clients by participating in client pitches and articulating our claims proposition as a market differentiator.
• Represent the UK Construction Practice on various claims committees across Marsh Specialty.

What you need to have

• Leadership skills and experience including strategic vision.
• Experience handling complex and contentious claims in this sector.
• Knowledge of construction insurance including property, engineering, casualty and PI.
• Existing relationships with major market Insurers and knowledge of their products.

What makes you stand out

• Understanding and knowledge of P&L management and budgetary control.
• Strong interpersonal and communication skills.
• Excellent negotiation skills and ability to develop claim strategies.

Why join our team

• Professional development opportunities, interesting work and supportive leaders to help you be your best.
• A vibrant and inclusive culture with colleagues to create new solutions and have impact for colleagues, clients and communities.
• Career opportunities, as well as benefits and rewards to enhance well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We are an equal opportunities employer and are committed to providing reasonable adjustments in accordance with applicable law. If you have a disability that may require reasonable adjustments, please contact us at [e-mail]. Marsh McLennan supports hybrid work, including remote work and in-office collaboration. All colleagues are expected to be in their local office or onsite with clients at least three days per week, with at least one anchor day where full teams are together in person.