Head of Commercial Performance, BCB

Lloyd's; Leeds; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial institution in the UK is seeking a Senior Leader to oversee a team focusing on Commercial Performance & Enablement. This role involves leveraging data to drive growth and operational efficiency while fostering an inclusive workplace culture. The ideal candidate will have strong analytical skills, be familiar with data tools such as Power BI and Excel, and excel in communication and leadership. This is an opportunity to shape the future of performance within the organization.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days' holiday plus bank holidays

Wellbeing initiatives and generous parental leave

Qualifications

• Skilled in connecting performance insights to customer growth and cost optimization.
• Able to use data to make informed decisions and ask the right questions.
• Understand the process from raw data to visual insight.

Responsibilities

• Lead a team within Commercial Performance & Enablement.
• Shape growth and operational effectiveness through data-driven insights.
• Develop future-ready data capabilities using innovative technologies.

Skills

Commercial Awareness & Critical Thinking

Insight‑Led Decision‑Making

Data & Analytical Approach

Tech‑savvy

Inclusive Leadership

Risk Ownership & Governance

Exceptional Communication Skills

Attention to Detail

Collaborative Partner

Process Improvement Expertise

Tools

Power BI

Excel

Automation tools (Gen‑BI)

Job description

Responsibilities

• Design and maintain the performance system for SME, MC, and BB segments.
• Align scorecards and metrics with organisational priorities.
• Lead data and insight frameworks using tools and emerging tech—including automation.
• Own executive reporting, dashboards, and management information.
• Monitor performance trends and lead interventions.
• Drive collaboration across Coverage, Finance, Product, and Operations.
• Champion process improvement and contribute to strategic programmes.
• Lead the Performance Support Team for SME Coverage and onboarding projects.

Position Overview

As a Senior Leader, you'll lead a team of around 80 colleagues within Commercial Performance & Enablement (CP&E), shaping how BCB defines, delivers, and communicates its performance story. You’ll own the core lead indicators that guide the BCB operating plan and trading performance, providing a complete, end‑to‑end view that empowers confident decision‑making. Acting as a key link between front‑line sales, product, channel, and Finance teams, you’ll champion growth, operational effectiveness, and data‑driven insight. You’ll also lead the development of future‑ready data capabilities, using innovative technologies such as Generative Business Intelligence (Gen BI) to deliver intuitive, accessible insights that strengthen strategic decisions. By combining strategic leadership with advanced data capabilities, you’ll play a pivotal role in shaping the future of BCB performance!

Qualifications

• Commercial Awareness & Critical Thinking – Connect performance insights to customer growth productivity and cost optimisation.
• Insight‑Led Decision‑Making – Skilled in using data to shape decisions, asking the right questions to help leaders understand the drivers behind performance.
• Data & Analytical Approach – Understand the journey from source data to visualisation and insight.
• Tech‑savvy – Confident with Power BI, Excel, and automation tools (Gen‑BI).
• Inclusive Leadership – Build high‑performing, diverse teams and develop talent.
• Risk Ownership & Governance – Strong ownership of risk and controls, ensuring reporting accuracy and compliance.
• Exceptional Communication Skills – Simplify complexity for different audiences.
• Attention to Detail – Deliver high‑quality, accurate outputs for executive review.
• Collaborative Partner – Skilled at building relationships across various business units and teams across the Group.
• Process Improvement Expertise – Use digital tools for process mapping and transformation to enhance efficiency and customer experience.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Company Culture & Diversity

At Lloyds Banking Group, we’re driven by a clear purpose: to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. We keep your data safe and only ask for confidential information once you’re formally invited to interview or have accepted a verbal offer. We’re committed to creating a values‑led culture and building a workforce that reflects the diversity of the customers and communities we serve. We’re building an inclusive workplace where all colleagues have the opportunity to make a real difference. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities and are a Disability Confident Leader, guaranteeing interviews for qualified applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.