Head of Client Success & Retention (UK)

LegalVision; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading legal services firm in Manchester seeks a Head of Client Success to lead their Client Success team. The ideal candidate will have extensive B2B experience, particularly in client retention and success. This role requires strategic leadership, proactive client management, and a strong focus on enhancing member satisfaction. You will be instrumental in reducing client churn, managing escalations, and collaborating with different internal teams. This full-time position offers unique growth opportunities and a vibrant office environment.

Benefits

25 days holiday plus contractual sick pay

Private Medical Insurance

Annual budget for learning and development

Regular team socials

Qualifications

• Proven experience in a leadership role within a Client Success or Retention function.
• Ability to manage and develop high-performing teams.
• Track record of driving retention and improving client engagement.

Responsibilities

• Lead and coach the Client Success team to enhance member experiences.
• Monitor client satisfaction and manage complaints effectively.
• Proactively engage with clients to promote service usage and retention.

Skills

Leadership

Client Success Management

Retention Strategies

Communication

CRM Tools Proficiency

Tools

CRM software

Job description

A leading legal services firm in Manchester seeks a Head of Client Success to lead their Client Success team. The ideal candidate will have extensive B2B experience, particularly in client retention and success. This role requires strategic leadership, proactive client management, and a strong focus on enhancing member satisfaction. You will be instrumental in reducing client churn, managing escalations, and collaborating with different internal teams. This full-time position offers unique growth opportunities and a vibrant office environment.