Head of Client Services, The B-Hive

Boots; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading beauty company is seeking a Head of Client Services to manage critical client relationships and oversee project delivery. This role involves leading a team dedicated to achieving strategic goals while fostering an environment of excellence in creativity and client service. The ideal candidate will have extensive experience in client services, the ability to present to senior leaders, and skills in conflict resolution. This position offers a unique opportunity to influence and drive growth within a vibrant team.

Benefits

Retirement Savings Plan

Enhanced maternity / paternity / adoption leave pay

Discretionary annual bonus

Generous discount on own brands and partner businesses

Flexible benefits scheme

Qualifications

• Proven experience in client services and managing relationships with senior leaders.
• Demonstrated ability to lead high-performing teams and manage client expectations.
• Strong understanding of creative processes and brand strategies.

Responsibilities

• Create strong client relationships to support through scope and added opportunities.
• Ensure quality delivery of projects, clarity of plans, and engaging client presentations.
• Develop a high-performing Client Services Team focused on key client areas.

Skills

Client relationship management

Strategic visioning

Leadership

Conflict resolution

Creativity

Job description

Closing Date: 16th December (interviews in January 2026)

Location: London or Nottingham

Contract: 12 month fixed term contract / secondment

Recruitment Partner: Frankie McCallister-Lyas

About the role

The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry, including No7, Soap & Glory, Liz Earle, and Boots own brand. We combine the capability of an external creative and production team with the speed, flexibility and in-depth brand knowledge of an in-house set‑up underpinned by years of experience dedicated to Boots and No7 Beauty Company.

Reporting to the Global Director of Strategic Agency Partnerships & B-Hive, you’ll act as the client‐ and business‑partner for your key accounts, directly accountable for setting the strategic framework, developing and maintaining key relationships with senior leadership, and delivering best‑in‑class executions that grow profit and market share for our brands.

You’ll lead your accounts as if they were their own business unit, managing a P & L and ensuring we hit agency targets. You’ll ensure the client’s scope of work delivers on their 3‑year plans while also ensuring our own agency innovation provides long‑term growth. You’ll spot opportunities to widen support, deliver cost efficiencies, and develop our continuous improvement pipeline internally or in collaboration with other agencies.

You’ll work in a wider leadership team spanning Agency Operations, Creative, Creative Production and Strategic Partnerships, driving a culture of excellence that positions The B-Hive as a leading internal creative house.

As the Head of Client Services, you’ll play a key role in our wider inter‑agency ecosystem, working collectively and across the aisle with other agency leaders to facilitate best‑in‑class delivery across specialties, always putting the brand and client needs at the heart of everything you do.

Key Responsibilities

• Create strong client relationships at the highest level, ensuring B-Hive supports through scope and added opportunities as the in‑house agency.
• Uphold the highest standards of delivery: quality of brief, clarity of project plans, engaging client presentations and brilliant creative.
• Agree and maintain scope of work for your business area; own the accuracy of our forecasted scope and manage changes short‑term and FY.
• Develop a high‑performing Client Services Team focused on their key client area but able to support across all initiatives where needed, leading through ambiguity and driving clarity.
• Be a critical part of the B-Hive Leadership Team, nurturing creative talent whilst also driving a culture of exceptional leadership within the L10 population.
• Act as a consultant using your design and brand experience or pull in specialists to inspire, add insight and best practice to every response.
• Act as a key stakeholder to external partners (creative and production agencies); provide strategic vision, promote best‑in‑class collaboration, share best practice and support delivery through teams.
• Predict and navigate client needs and lead on in-housing new business via the transformation pipeline.
• Actively manage conflict and resolve issues quickly whilst feeding into our continuous improvement measures.
• Provide entrepreneurial spirit and ability to thrive in a fast‑paced collaborative workplace that has consistent growth YOY.
• Lead pitches and present to various senior leadership teams, navigating complex business challenges.
• Use your impact & influence to engage with senior leadership team executives where necessary to promote the B-Hive and its capabilities.

About No7 Beauty Company

No7 Beauty Company is made up of five iconic brands – No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUp. We believe in creating the best in beauty for everyone – we’re innovators with a passion for challenging perceptions with ground‑breaking products, proven results and positive impact.

We have built a reputation on scientific innovation while being environmentally sustainable and socially responsible. We are an equal‑opportunity employer empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.

Our benefits

• Retirement Savings Plan
• Enhanced maternity / paternity / adoption leave pay
• Discretionary annual bonus
• Generous discount on our own brands and partner businesses
• Flexible benefits scheme, including holiday buying, discounted gym membership, life assurance, activity passes and much more.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more.

Whats next

If your application is successful our in‑house recruitment team will be in touch to arrange an interview and answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email.

Where a role is advertised as full‑time we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.