Head of Claims Performance & Analytics

HCC Service Co. UK Branch; City Of London; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading specialty insurance firm in the United Kingdom is seeking a Head of Claims Performance to lead governance and operational effectiveness in their international claims function. This role focuses on designing robust processes and driving efficiency in claims operations while ensuring compliance with regulatory requirements. The ideal candidate has extensive leadership experience in the insurance sector, strong analytical skills, and a commitment to service excellence, making it essential to influence senior stakeholders and ensure the delivery of actionable insights.

Qualifications

• Proven leadership experience in claims management within the insurance or reinsurance industry.
• Strong analytical and performance management skills, with the ability to translate data into actionable insight.
• Demonstrated success working collaboratively with underwriting or portfolio management functions.
• Deep understanding of claims governance and regulatory reporting.
• Experience in leading change initiatives, including process improvement and digital transformation.
• Excellent communication and stakeholder management skills, with the ability to influence at senior levels.

Responsibilities

• Lead service excellence and operational effectiveness in Claims.
• Monitor and analyze claims performance, identifying trends and improvement areas.
• Champion the use of digital and data-driven solutions.
• Own governance processes and ensure data quality.
• Lead change projects and drive a culture of continuous improvement.

Skills

Financial performance management

Performance analysis and optimisation

Monitoring and reporting

Stakeholder management

Leadership and communication

Process and system enhancement

Education

Leadership experience in claims management within insurance or reinsurance

Job description

A leading specialty insurance firm in the United Kingdom is seeking a Head of Claims Performance to lead governance and operational effectiveness in their international claims function. This role focuses on designing robust processes and driving efficiency in claims operations while ensuring compliance with regulatory requirements. The ideal candidate has extensive leadership experience in the insurance sector, strong analytical skills, and a commitment to service excellence, making it essential to influence senior stakeholders and ensure the delivery of actionable insights.