Head Host / ess

Hyatt Corporation; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in London is seeking a Head Host / ess to lead the front-of-house guest experience in their restaurant. This role involves managing the host team to deliver exceptional service, optimising reservations, and coordinating between teams for smooth operations. Ideal candidates will have supervisory experience in a luxury setting, along with outstanding communication and organisational skills. Join a team that values hospitality and offers career growth opportunities.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Headspace membership

50% discount on food and beverages at selected hotels

Continuous learning and development opportunities

Qualifications

• Previous experience in a supervisory host role within a premium dining or luxury hospitality setting.
• Ability to thrive in guest-facing environments.
• Demonstrated leadership by example.

Responsibilities

• Lead the front-of-house guest experience in our restaurant.
• Inspire the host team to deliver memorable guest experiences.
• Manage and optimise the reservation and seating system.

Skills

Excellent communication skills

Organisational skills

Multitasking abilities

Job description

About Park Hyatt London River Thames

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinnie pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state‑of‑the‑art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.

Duties and Responsibilities

• Lead the front‑of‑house guest experience in our restaurant, ensuring every guest receives a warm and seamless welcome from arrival to departure.
• Lead and inspire the host team to deliver genuine, polished, and memorable guest experiences.
• Welcome and engage guests with professionalism and warmth, embodying Hyatt’s care and hospitality standards.
• Manage and optimise the reservation and seating system, balancing guest satisfaction with operational efficiency.
• Liaise closely with restaurant management, culinary, and service teams to ensure smooth daily operations.
• Anticipate guest needs, handle inquiries or concerns promptly, and support a proactive service culture.
• Coordinate with other hotel departments to accommodate special requests and VIP experiences.
• Maintain an organised and calm front desk presence, especially during peak service times.

About You

You are an experienced hospitality professional who thrives in guest‑facing environments and takes pride in leading by example. Previous experience in a supervisory host role within a premium dining or luxury hospitality setting. Excellent communication and organisational skills, with the ability to multitask in a fast‑paced environment.

Benefits of the Head Host / ess role

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Uniform provided and laundered complimentary.
• HSF Health Plan.
• Headspace membership and access to our Employee Assistance Programme.
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

At Hyatt “We care for people so they can be their best”. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever‑growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human, connected, sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps

Apply today for this Head Host / ess role and start your journey with Hyatt Hotels!