Hands-On IT Support Engineer (1st Line)

Ember Search; Stoke-on-Trent; On-site; GBP 20,000 - 28,000; Full time

Job summary

A technology solutions firm located in Stoke-on-Trent is seeking a 1st Line Technical Support professional to deliver exceptional customer service. Responsibilities include answering queries via phone and email, troubleshooting hardware/software issues, and maintaining system logs. The ideal candidate has strong communication skills, a solid understanding of Microsoft operating systems, and experience in customer service. A full driving license and own transport are required for this role.

Qualifications

• Previous 1st/2nd line support experience for software and hardware fault resolution.
• Excellent communication and customer service skills.
• Strong working knowledge of Microsoft based operating systems.
• Understanding of PC hardware set-up and configuration.
• Experience of working within regulated businesses.

Responsibilities

• Provide 1st line technical support; answering queries via phone and email.
• Maintain high customer service for all support queries.
• Take ownership of user problems and proactively deal with user issues.
• Triage calls and log on the call logging system.
• Support users in the use of computer equipment.

Skills

Customer service skills

Communication skills

Active Directory

Exchange Server Administration

Microsoft operating systems

LAN/WAN principles

TCP/IP protocols

Tools

VMware

MS Office

Job description

A technology solutions firm located in Stoke-on-Trent is seeking a 1st Line Technical Support professional to deliver exceptional customer service. Responsibilities include answering queries via phone and email, troubleshooting hardware/software issues, and maintaining system logs. The ideal candidate has strong communication skills, a solid understanding of Microsoft operating systems, and experience in customer service. A full driving license and own transport are required for this role.