Gym Duty Manager: Lead Teams, Elevate Member Experience

JD Gyms; St Helens; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fitness company in St Helens is seeking a Duty Manager to oversee gym operations and deliver exceptional member service. In this full-time role, you will lead the team, manage day-to-day operations, and create an engaging atmosphere. Ideal candidates are customer service oriented with experience in a fitness or hospitality setting, hold a Level 2 Gym Instructor qualification, and have strong people skills. Join us to inspire others while advancing your career in a rapidly growing brand.

Benefits

Competitive salary

Free gym membership

Staff discounts

Company pension scheme

Wellbeing support

Career development opportunities

Qualifications

• Experience in a customer-facing role, preferably in fitness, leisure, or hospitality.
• Desire to inspire and lead a team in a gym environment.
• Ability to manage operations and deliver exceptional service.

Responsibilities

• Lead the team during shifts and delegate tasks.
• Ensure smooth club operations and health & safety checks.
• Foster a community-driven atmosphere and support membership initiatives.
• Be an approachable leader for both members and staff.

Skills

Customer service experience

Strong people skills

Leadership confidence

Organised and reliable

Education

Level 2 Gym Instructor qualification

Job description

A leading fitness company in St Helens is seeking a Duty Manager to oversee gym operations and deliver exceptional member service. In this full-time role, you will lead the team, manage day-to-day operations, and create an engaging atmosphere. Ideal candidates are customer service oriented with experience in a fitness or hospitality setting, hold a Level 2 Gym Instructor qualification, and have strong people skills. Join us to inspire others while advancing your career in a rapidly growing brand.