Guest Support Assistant

PGL; Weymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading children’s adventure organization in the UK is seeking a Guest Support Assistant to provide exceptional service to visitors. This role requires experience in customer service, an enthusiasm for adventure, and the ability to work well in a team. Responsibilities include assisting guests during their stay and ensuring a welcoming environment. The position offers a Full Time Fixed Term Contract, attractive pay, and benefits like annual leave and access to wellbeing programs.

Benefits

Happy holidays including birthday off

Access to Wellbeing Hub

Financial wellbeing platform

Training and development opportunities

Discounts at retailers and on-site shops

Qualifications

• Experience within a customer service role.
• Competence with IT systems.
• Passion for adventure and the outdoors.

Responsibilities

• Provide excellent customer service to guests.
• Assist guests with questions and queries during their stay.
• Create a welcoming atmosphere for visitors.

Skills

Customer service experience

Competent with IT systems

Passionate about adventure

Teamwork

Determined and resilient

Job description

We’re real Living Wage accredited. This means we pay well above the National Minimum Wage, with a pay rate of £12.60 and the opportunity for paid overtime (6 day working) during peak periods.

Full Time Fixed Term Contract from February until November 2026, with varying start and end dates possible between these months. Accommodation & meal packages are available (optional) at a generous rate with zero charge for bills or utilities.

Do you believe in the power of adventure?

PGL is a world where children achieve the ‘impossible’. Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors. Our purpose is to enrich the lives of children through the transformative power of adventure. Will you join us?

Role: Guest Support Assistant

Working with kids requires energy, confidence and effort; but we guarantee it’s never, ever boring. You’ll often be the first friendly face our visitors meet, providing a big PGL welcome and exuding friendliness and professionalism at all times. You’ll be on hand to help our guests for the duration of their adventure break with any questions, queries or problems they might have whilst staying with us.

Are you a PGL person?

You will have some experience within a customer service role and be competent with IT systems. Alongside this, your character is what we value most. PGL people are:

• Passionate about adventure and the outdoors
• Friendly and thrive in team environments
• Determined and resilient (peak periods are challenging)

Above all, our core values are FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.

A place to thrive

No matter your background, ethnicity, age, neurodivergence or anything else, PGL is a place to be yourself, have fun, make lifelong friends and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

• Happy holidays! In addition to annual leave, you’ll also get your birthday off and paid volunteering days to help worthwhile causes
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
• Access to our financial wellbeing platform for financial support if needed
• Training and mentoring, career pathways, aided development and qualifications in future seasons
• Big savings and exclusive perks at high street retailers, PGL discounted holidays and 20% discount in on-site shops

PGL is part of PGL Beyond, a group of companies transforming the world of adventure through enriching experiences and breakthroughs.

For a full Job Description and Personal Specification, please contact [e-mail].

We hire the best talent and value a diverse, inclusive team; we are dedicated to ensuring our application process is accessible to everyone and are happy to provide adjustments to make it easier to complete. Simply email or call with details about the adjustments you need. Our top priority is the safety of guests at our centres; therefore, all centre-based employees and some Head Office staff must undergo an enhanced criminal record check (DBS or PVG), which we pay for. You will need a 5-year address history and ID (e.g., passport or birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.