Guest Services Host - Edinburgh

Wilde; City of Edinburgh; On-site; GBP 22,000 - 25,000; Full time

Job summary

A trendy aparthotel operator is seeking a Guest Services Host in Edinburgh. This role invites individuals to embrace a dynamic customer service environment, become brand ambassadors, and create memorable experiences for guests. Strong communication and enthusiasm are key, with benefits including flexible working hours, a bonus scheme, and education support. Join a diverse team that values respect and community engagement while shaping unique guest experiences.

Benefits

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn scheme

Education support

Paid volunteer days

Employee Assistance Program (EAP)

Qualifications

• Prior experience in a similar role is helpful but full training will be provided!

Responsibilities

• Embrace the high-paced, evolving environment with enthusiasm and curiosity.
• Take ownership of your role with enthusiasm, energy, and a touch of flair.
• Create memorable experiences for every guest that walks through our doors.
• Set ambitious goals and strive for excellence every day.
• Greet guests warmly, ensuring they feel welcome and at home.
• Learn the preferences and needs of our guests for personalized service.
• Seek opportunities to innovate and improve.
• Foster a culture of respect, inclusivity, and kindness.
• Engage with local charity events and initiatives.

Skills

Customer service skills

Communication

Teamwork

Job description

Guest Services Host – Edinburgh

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.

We are on the search for our next Guest Services Host at Wilde to work across our public areas, lobby, reception and R&B spaces.

At Wilde, we’re not just an aparthotel group: we are a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Responsibilities & Qualities

• Embrace the high‑paced, evolving environment with enthusiasm and curiosity.
• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
• Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them.
• Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve.
• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contributing to our collective mission.
• Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you’ll thrive in our dynamic lobby, bar, and host stand.

Qualifications

• Prior experience in a similar role is helpful but full training will be provided!

Benefits

• Flexible working patterns
• Bonus scheme that rewards high performers—based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme—earn up to £550
• Education support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

Apply Now

Start your Wilde journey today! Take the leap and click "apply" now!