Guest Services Host

Mitie; Oxford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading service company is seeking enthusiastic individuals to join their Guest Services team in Oxford. This part-time role involves welcoming guests, providing local knowledge, and contributing to memorable experiences. Candidates should be outgoing, confident, and ready to adapt to new situations. This is an excellent opportunity to showcase your positive energy in a vibrant environment.

Qualifications

• Confidently engage with guests and provide excellent customer service.
• Ability to work in various weather conditions and settings.
• Willingness to learn and adapt to new training.

Responsibilities

• Promote a welcoming environment for guests and colleagues.
• Provide knowledge about Westgate and surrounding areas.
• Communicate with guests through various channels.

Skills

Outgoing personality

Confident communication

Adaptability

Job description

Overview

Contract: Permanent - Part Time

Hours: Various

Pay: £12.86 per hour

Location: Westgate Oxford, OX1 1TR

Job objectives and responsibilities

Join our award-winning Guest Services team!

Do you love meeting new people? Are you naturally confident, friendly and full of positive energy? We're on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team.

This is a character-first role - whether you're welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference. We\'ll teach you the rest.

Main duties

• Promote a welcoming and inclusive environment for Guests and colleagues
• Confidently provide knowledge of Westgate and surrounding areas
• Drive Guest feedback through the Share Your Thoughts platform
• Manage the Lost & Found property
• Professionally communicate with guests through telephone and email
• Participate and assist with all Centre events
• Carry out hands free shopping service
• Comfortable working indoors and outdoors, whatever the weather
• Be observant and report any safety or maintenance concerns
• Liaison with other departments and brand partners
• Provide support for Guests with disabilities and additional needs, showing sensitivity and respect
• Be willing to learn, adapt and take on new training as needed