Guest Services Associate – Front Desk (Hotel)

Holiday Inn Bristol - Filton; Bristol; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel in Bristol seeks a Front Office Team Member to provide exceptional service and ensure a seamless guest experience. You will handle guest check-ins and check-outs, address inquiries, and support hotel operations. The ideal candidate will have strong communication skills, experience in customer service, and the ability to multitask in a fast-paced environment. Join a dynamic team that values professional growth and offers a range of employee benefits including discounts and wellness support.

Benefits

Employee discounts on hotel rates

Access to IHG employee room benefit programme

Shopping discounts

Wellness support

Free meals on duty

Free parking

Qualifications

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
• Strong communication and interpersonal skills, with a friendly and welcoming personality.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with computer systems and software.
• Flexible availability, including weekends and holidays.

Responsibilities

• Provide outstanding customer service to all guests.
• Address guest requests and concerns promptly.
• Answer phone calls and emails, take reservations.
• Assist with administrative tasks such as billing.
• Work closely with other hotel departments.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Adaptability

Tools

Reservation systems

Property management systems

Job description

A leading hotel in Bristol seeks a Front Office Team Member to provide exceptional service and ensure a seamless guest experience. You will handle guest check-ins and check-outs, address inquiries, and support hotel operations. The ideal candidate will have strong communication skills, experience in customer service, and the ability to multitask in a fast-paced environment. Join a dynamic team that values professional growth and offers a range of employee benefits including discounts and wellness support.