Guest Service Centre Agent (Telecoms)

Six Senses London; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading luxury hotel in Westminster seeks a Guest Service Centre Agent (Telecoms) to manage guest inquiries, handle calls, and support reservations. The ideal candidate has over a year of experience in luxury hotel environments, fluent English skills, and knowledge of hotel management systems. Attractive benefits include competitive salary, paid holidays, and career development opportunities.

Benefits

Competitive Salary Package

Up to 33 Days of Paid Holiday Per Year

Global Career Development

Hotel & Dining Discounts

Complimentary Nights at Six Senses

Enhanced Family Leave

Comprehensive Financial Protection

Holistic Wellbeing Activities

Travel Season Ticket Loans

Medicash Plan

Community & Volunteering Opportunities

Health Assured & Wisdom App

Qualifications

• 1 year experience in a similar operational setting in luxury hotels.
• Fluency in English; additional languages preferred.

Responsibilities

• Answer all inquiries efficiently and friendly.
• Handle long-distance and local calls.
• Accept and deliver wake-up calls and messages.
• Assist in bookings for hotel outlets.
• Maintain the telephone switchboard and guest room equipment.
• Update general messages via App.

Skills

Fluent in English

MS Office skills

Knowledge of hotel systems (POS, PMS, CRM)

Guest service knowledge

Technical skills

Education

High school diploma or equivalent

Hospitality diploma/degree

Job description

As Guest Service Centre Agent (Telecoms), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Guest Service Centre Agent (Telecoms), I will support the Guest Service Centre Supervisor and assume responsibility for the efficient operation in the following:

• Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
• Handle all long distance and local calls and relay messages if required.
• Accept and deliver wake-up calls, messages, and facsimiles in a timely manner.
• Assist in booking and taking requests for reservations for any hotel outlet and Experiences requests.
• Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and equipment. Inform any defects of equipment or PBX system.
• Update general messages and relevant information from the guest via App for internal communication.
• Knowledge of all facilities and services offered by the hotel including all room rates, categories, as well as their location and layout, credit policy of the hotel and reservation coding.
• Knowledge and strict adherence to LQA standards.

What’s in it for you?

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including:

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing – Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
• Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

To execute the position of Guest Service Centre Agent (Telecoms), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Guest Service Centre Agent (Telecoms) at Six Sences London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.