Guest Reservations Specialist – Maternity Cover

LGH Hotel Management Ltd; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel management company in London is seeking a Reservations Coordinator on maternity cover. This role involves managing guest reservations, providing customer service, and ensuring an exceptional booking experience. The ideal candidate will have experience in hospitality, excellent communication skills, and a strong attention to detail. Flexible scheduling is required. Competitive benefits package offered.

Benefits

Employee discounts on bedroom rates

Access to global hotel employee benefits

Shopping discounts

Free meals on duty

Wellbeing support and fitness resources

Qualifications

• Previous experience in a similar role, preferably within the hospitality industry.
• Strong organizational skills and attention to detail.
• The ability to work effectively under pressure.

Responsibilities

• Answer phone calls and emails from customers promptly and professionally.
• Process reservations using the hotel's reservation management system.
• Provide outstanding customer service at all times.
• Handle customer complaints and resolve issues in a timely manner.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Reservation management systems

Tools

Microsoft Office

Job description

A leading hotel management company in London is seeking a Reservations Coordinator on maternity cover. This role involves managing guest reservations, providing customer service, and ensuring an exceptional booking experience. The ideal candidate will have experience in hospitality, excellent communication skills, and a strong attention to detail. Flexible scheduling is required. Competitive benefits package offered.