Guest Reservations Agent

Nobu Hotel Portman Square; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel in London is seeking a Guest Reservations Agent to manage guest bookings and inquiries with warmth and efficiency. The ideal candidate has experience in luxury hospitality and possesses excellent communication skills. You will build relationships with guests while promoting the hotel's services. This position offers various benefits, including discounts on stays and wellness treatments.

Benefits

£1000 Refer a Friend Scheme

Discounted overnight stays across Nobu properties

Life Assurance Scheme

Discounts off all food and beverage

Qualifications

• Experience in luxury hospitality, reservations, or guest services.
• Organised with a natural ability to connect with people.
• Creative, with a focus on customer satisfaction.

Responsibilities

• Handle reservations and enquiries with efficiency.
• Anticipate guest needs to tailor bookings.
• Act as a true Nobu ambassador in every interaction.

Skills

Excellent communication skills

Experience in reservations or guest services

Proactive and detail-focused

Ability to upsell

Job description

Closing date: 07/10/2025

The Role

As a Guest Reservations Agent at Nobu Hotel London Portman Square, you will be the first point of contact for many of our guests, shaping the beginning of their journey with us. With warmth, attentiveness, and precision, you will guide guests through their booking enquiries, ensuring every interaction reflects Nobu’s crafted approach to hospitality.

You will

• Handle reservations and enquiries with efficiency and a genuine, friendly manner
• Anticipate guest needs, tailoring bookings to create personalised experiences
• Share expert knowledge of room types, availability, and services to upsell appropriately
• Support department targets through thoughtful recommendations and proactive solutions
• Build strong relationships, recognising and remembering repeat guests
• Suggest new ways of working to improve service, efficiency, and guest satisfaction
• Act as a true Nobu ambassador, embodying our values of Family, Crafted, Smile and Kokoro in every interaction

What We’re Looking For

You bring experience in reservations, guest services or luxury hospitality, with excellent communication skills and a natural ability to connect with people. You are organised, detail focused and proactive, with the confidence to upsell and the creativity to surprise and delight. Above all, you have an open heart, a collaborative spirit and a genuine smile that makes guests feel at home from the very first call or email.

Benefits of Joining Our Team

• £1000 Refer a Friend Scheme
• 2 Hotel-wide social events a year including Employee Awards night
• Discounted overnight stays across Nobu properties Worldwide
• Discounted Pilates classes and Wellness treatments
• Opportunities to progress within our hotel and the wider portfolio
• Access to a suite of innovative and varied learning and project opportunities
• Mental Health First Aiders within the team
• Exciting wellness and volunteering opportunities
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts off all food and beverage
• Free meals whilst on duty

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned

Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.