Guest Relations Manager

PPHE Hotel Group; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel group in Greater London is seeking a Guest Relations Manager to enhance guest experiences and oversee daily operations. This role requires impeccable communication skills, team leadership experience, and proficiency with Microsoft Office and Opera. The ideal candidate will foster relationships with guests and ensure satisfaction is met across all touchpoints. Enjoy competitive pay and benefits, including wellness days and discounted hotel rates.

Benefits

Heavily discounted hotel rates in Europe

F&B discounts at restaurants and bars

30 days of holiday including bank holidays

Access to 40% of pay before payday

Company pension plan

Annual staff parties and events

Qualifications

• Previous experience as a Guest Relations Manager or Duty Manager in a hotel.
• Ability to lead a team and ensure guest satisfaction.
• Strong communication skills for effective liaison.

Responsibilities

• Ensure the smooth running of the department on a day-to-day basis.
• Liaise with relevant Front of House teams for guest satisfaction.
• Motivate, train, and inspire the Guest Relations team members.

Skills

Proficient with Microsoft Office

Excellent knowledge of Opera

Leadership and motivation skills

Job description

Guest Relations Manager

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.

What we offer

• Salary: competitive plus great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual staff parties and events
• Company pension plan & award‑winning training

We are looking for a Guest Relations Manager who will:

Responsibilities

• Ensure the smooth running of the department on a day-to-day basis with effective communication.
• Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals, and responsible business targets are met.
• Play a hands‑on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members.
• Be proficient with Microsoft Office and have excellent knowledge of Opera.
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care.
• Have previous experience as a Guest Relations Manager or Duty Manager in a hotel.

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award‑winning restaurants and bars.

Park Plaza. Be part of it.