Guest-Focused Hotel Operations Leader

Noss on Dart Hotel; Devon and Torbay; On-site; GBP 35,000 - 50,000; Full time

Job summary

A premium hospitality establishment in Devon is seeking an Operations Manager to ensure the highest standards of service and operational efficiency. As the operations lead, you will oversee daily hotel functions, coordinate staff, and address guest concerns professionally. The ideal candidate should have strong leadership and communication skills, and experience in hotel management. This full-time position comes with staff benefits like free parking and spa deals, and a commitment to creating exceptional guest experiences.

Benefits

Meals on duty

Spa deals

Employee Assistance program

Additional days leave on anniversary

Employee of the Month

Free staff parking

Mental Health Ambassador

Qualifications

• Strong leadership skills are essential for effective hotel management.
• Excellent communication skills to interact with guests and staff.
• Guest-focused mindset to ensure an exceptional stay.

Responsibilities

• Oversee daily hotel operations across the hotel.
• Lead, train, and motivate staff supporting a positive work environment.
• Maintain health, safety, and compliance standards throughout the hotel.
• Support financial oversight including budgeting and performance reporting.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Microsoft Outlook

Analysis Skills

Warehouse Management System

Operations Management

Kaizen

Leadership Experience

Supervising Experience

Retail Management

Job description

A premium hospitality establishment in Devon is seeking an Operations Manager to ensure the highest standards of service and operational efficiency. As the operations lead, you will oversee daily hotel functions, coordinate staff, and address guest concerns professionally. The ideal candidate should have strong leadership and communication skills, and experience in hotel management. This full-time position comes with staff benefits like free parking and spa deals, and a commitment to creating exceptional guest experiences.