Guest Experience Specialist - Front Desk

Hilton; Milton Keynes; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Agent in Milton Keynes. The role entails providing exceptional reception services from check-in to check-out, handling guest queries, and ensuring a smooth reception experience. Candidates should possess previous customer service experience, a positive attitude, and strong communication skills. This position offers the opportunity to contribute to creating memorable guest experiences in a dynamic team environment.

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.
• Calm, efficient, and organized with great attention to detail.

Responsibilities

• Achieve positive outcomes from Guest queries.
• Ensure an efficient reception experience for Guests.
• Demonstrate a high level of customer service.

Skills

Customer service focus

Positive attitude

Good communication skills

Attention to detail

Ability to multi-task

Tools

Property management systems

Cash handling

Job description

A leading global hospitality company is seeking a Guest Service Agent in Milton Keynes. The role entails providing exceptional reception services from check-in to check-out, handling guest queries, and ensuring a smooth reception experience. Candidates should possess previous customer service experience, a positive attitude, and strong communication skills. This position offers the opportunity to contribute to creating memorable guest experiences in a dynamic team environment.