Guest Experience & Reservations Specialist

The Commercial Hotel; Johnstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel hospitality group in Scotland is seeking a Sales Support Team member to manage inquiries and assist with spa diary management. The ideal candidate will excel in communication, relationship-building, and attention to detail. Competitive hourly wage above government rates, plus service charges and tips retained by the team. Perks include free meals and professional development opportunities focusing on team well-being and career growth.

Benefits

Free meals on shift

10% service charges

Free wellbeing services

Learning and development opportunities

Qualifications

• Ability to use own initiative and work independently.
• Experience in managing multiple tasks effectively.
• Strong work ethic with a focus on accuracy.

Responsibilities

• Manage incoming sales inquiries for all venues.
• Handle all online inquiries at venue level.
• Assist with spa diary management.
• Handle overspill of venue calls centrally.

Skills

Excellent Communication Skills

Ability to build strong relationships

Attention to detail

Proficient in MS Office Applications

Ability to prioritize workload

Job description

A leading hotel hospitality group in Scotland is seeking a Sales Support Team member to manage inquiries and assist with spa diary management. The ideal candidate will excel in communication, relationship-building, and attention to detail. Competitive hourly wage above government rates, plus service charges and tips retained by the team. Perks include free meals and professional development opportunities focusing on team well-being and career growth.