Guest Experience Manager

The QHotels Collection; Snettisham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A hospitality company in England is seeking a Guest Experience Manager to ensure the highest level of service during guests' stays. You will create memorable experiences from welcome to farewell. Ideal candidates have previous experience in a similar role within a 4-star hotel, alongside exceptional customer service skills and a passion for the guest journey. The role comes with benefits including free health club membership, discounts, and support for training and qualifications.

Benefits

Free health club membership

Employment discounts

Family & Friends discounts

Training and professional qualifications support

Learning and development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Previous experience within a similar role or guest facing position.
• Experience working in a 4 or above hotel environment.
• Outstanding customer service skills with high attention to detail.

Responsibilities

• Provide a warm welcome and farewell to guests.
• Ensure guests experience the highest level of service.
• Turn moments into memories during their stay.

Skills

Customer service skills

Attention to detail

Conflict resolution

Experience in guest facing position

Passionate about guest journey

Job description

Guest Experience Manager

• Posting date: 29 November 2025
• Salary: Not specified
• Additional salary information: £30000.00 per annum
• Hours: Full time
• Closing date: 29 December 2025
• Location: Norwich, NR14 8PQ
• Company: The QHotels Collection
• Job type: Permanent
• Job reference: 2599537

Summary

Is an exceptional guest experience your priority?

Are you that 'go to' individual?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program - Hospitality Action
• Refer a friend scheme
• FREE parking
• AND… much, much more!

What will I do?

You will be that 'warm welcome' and 'final farewell' and everything in between during the guests stay at the hotel. Turning moments into memories and ensure they experience the highest level of guest experience!

Is this the role for me?

• Previous experience within a similar role or guest facing position
• Experience working in a 4 or above hotel environment
• Extremely passionate about a guest journey
• Outstanding customer service skills
• High attention to detail
• Conflict resolution

Benefits

• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program - Hospitality Action
• Refer a friend scheme
• FREE parking
• AND… much, much more!

Company

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 4, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.