Guest Experience Leader - Front Office

NOVOTEL; City of Edinburgh; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hotel brand based in Edinburgh is seeking a Front Office Manager to lead their team in providing exceptional guest experiences. The successful candidate will inspire and mentor staff, oversee operations, and ensure that every guest feels valued. Proven experience in a similar role, strong leadership skills, and a calm demeanor under pressure are essential. If you thrive in a dynamic environment and have a passion for hospitality, apply now to be a key part of our team.

Qualifications

• Proven experience as a Front Office Manager or similar role.
• Ability to lead and mentor a team in a hotel environment.
• Excellent communication skills to connect with guests.
• Strong organizational and time-management abilities.
• Energetic and proactive attitude.

Responsibilities

• Lead and mentor the Front Office team.
• Inspire team to deliver exceptional guest experiences.
• Oversee guest arrivals and departures.
• Manage Front Office operations efficiently.
• Implement training initiatives for team development.

Skills

Leadership

Interpersonal skills

Problem-solving

Organizational abilities

Team development

Tools

Opera Cloud PMS

Job description

A leading hotel brand based in Edinburgh is seeking a Front Office Manager to lead their team in providing exceptional guest experiences. The successful candidate will inspire and mentor staff, oversee operations, and ensure that every guest feels valued. Proven experience in a similar role, strong leadership skills, and a calm demeanor under pressure are essential. If you thrive in a dynamic environment and have a passion for hospitality, apply now to be a key part of our team.