Guest Experience Host - Luxury Village Concierge

Audley Group; Egham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading retirement village operator in the United Kingdom is looking for a Receptionist to provide exceptional service to customers. Responsibilities include managing reservations, resolving complaints, and facilitating regular hospitality events. The ideal candidate will have a strong customer service background and be warm, professional, and flexible. This role offers a competitive salary, work-life balance, and various employee benefits such as discounts and a pension scheme.

Benefits

Competitive salary

Company pension scheme with 5% contribution

28 days holiday

50% discount on food and drinks

Guest suites at staff rates

Excellent learning and development opportunities

Free membership to employee discount portal

Free membership to Healthcare Cash Plan Scheme

Refer a friend bonus scheme

Free uniform

Qualifications

• Experience in taking reservations and handling business inquiries courteously.
• Ability to manage and resolve complaints effectively.
• Warm, professional, and empathetic demeanor.

Responsibilities

• Ensure the highest quality of service for all customers.
• Involvement in creating and running hospitality events.
• Regular communication with colleagues and owners.

Skills

Customer service

Complaint resolution

Delegation

Local area knowledge

Flexibility

Job description

A leading retirement village operator in the United Kingdom is looking for a Receptionist to provide exceptional service to customers. Responsibilities include managing reservations, resolving complaints, and facilitating regular hospitality events. The ideal candidate will have a strong customer service background and be warm, professional, and flexible. This role offers a competitive salary, work-life balance, and various employee benefits such as discounts and a pension scheme.