Guest Experience Front Desk Specialist

Troo Hospitality; Scotland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Scotland is seeking an Outgoing Receptionist to join their Front Office team. The role involves welcoming guests, maintaining high service standards, and handling customer queries. Candidates should have strong communication skills and a commitment to exceptional guest experiences. Additionally, the company offers various benefits, including employee discounts and a pension scheme.

Benefits

Pension Scheme

Employee Assistance Programme

Food & Beverage Discounts

Employee Discount Rates

Perks with Reward Gateway

Refer a Friend Scheme

Long Service Incentives

Meals on Duty

Qualifications

• Previous experience in a hospitality or customer service role preferred.
• Commitment to delivering outstanding guest experiences.

Responsibilities

• Welcome all guests and customers with exceptional service.
• Uphold the highest standards of service during guests' stays.
• Address customer queries or concerns with professionalism.

Skills

Strong communication and interpersonal skills

Ability to multitask

Proficiency in handling cash and credit transactions

Job description

A leading hospitality company in Scotland is seeking an Outgoing Receptionist to join their Front Office team. The role involves welcoming guests, maintaining high service standards, and handling customer queries. Candidates should have strong communication skills and a commitment to exceptional guest experiences. Additionally, the company offers various benefits, including employee discounts and a pension scheme.