Guest Experience & Commercial Lead (F&B & Welcome)

The National Trust; Ulverston; On-site; GBP 30,000 - 40,000; Full time

Job summary

A heritage conservation organization in Ulverston is seeking a motivated Commercial Welcome Manager to lead its welcome and commercial operations. You will play a vital role in delivering exceptional visitor experiences while driving income. The ideal candidate will have experience in Food & Beverage, leadership skills, and financial acumen, ensuring compliance and engaging effectively with staff and visitors. This role offers a supportive environment with various employee benefits.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at Trust places

Qualifications

• Experienced as a leader with skills in setting personal objectives.
• Familiar with budgets, increasing income, and controlling costs.
• Confident in identifying new opportunities and strategic decisions.
• Good with people and possesses a can-do attitude.
• Aware of health and safety compliance.

Responsibilities

• Lead a small to medium-sized commercial operation including Food & Beverage and Welcome services.
• Inspire and develop a high-performing team while ensuring excellent service.
• Deliver a warm and inclusive welcome to visitors and achieve financial targets.
• Ensure compliance with health & safety, food safety, and legislation.
• Collaborate with teams to connect commercial offers with conservation purposes.

Skills

Leadership skills

Budget management

Strategic decision-making

People skills

Health and safety compliance

Job description

A heritage conservation organization in Ulverston is seeking a motivated Commercial Welcome Manager to lead its welcome and commercial operations. You will play a vital role in delivering exceptional visitor experiences while driving income. The ideal candidate will have experience in Food & Beverage, leadership skills, and financial acumen, ensuring compliance and engaging effectively with staff and visitors. This role offers a supportive environment with various employee benefits.