Guest Experience Associate (Hospitality)

Kew Green Hotels; Ovingdean; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hotel management company in the UK is seeking Guest Service Assistants to provide excellent customer service across reception and food service sectors. This role entails building relationships with guests and ensuring a welcoming atmosphere throughout the hotel. Ideal candidates should have a passion for hospitality, effective communication skills, and a proactive mindset. The position offers career advancement through training and attractive perks, including discounts and well-being support.

Benefits

Career development through funded apprenticeships

Discounts on hotel stays and retail

Free access to gyms and leisure facilities

24/7 wellbeing support

Qualifications

• Genuine passion for people and hospitality.
• Experience is beneficial but not essential.
• Strong communication and teamwork skills necessary.

Responsibilities

• Deliver excellent service across reception and restaurant.
• Support check-in/out and food service tasks.
• Build genuine relationships with guests.

Skills

Communication skills

Teamwork

Proactive approach

Comfortable using technology

Tools

MS Office

Job description

A leading hotel management company in the UK is seeking Guest Service Assistants to provide excellent customer service across reception and food service sectors. This role entails building relationships with guests and ensuring a welcoming atmosphere throughout the hotel. Ideal candidates should have a passion for hospitality, effective communication skills, and a proactive mindset. The position offers career advancement through training and attractive perks, including discounts and well-being support.