Guest Experience Agent — Career Growth & Perks

Delta Hotels by Marriott Manchester Airport; Hale; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major hotel chain located in Hale is seeking a customer-oriented individual to enhance guest experiences. Responsibilities include assisting guests with check-in/check-out, addressing inquiries, and promoting hotel services. Candidates should have a minimum of 1 year in customer service. You will enjoy perks like free meals, uniform provision, and career development opportunities. This is a great opportunity to grow in a dynamic hospitality environment.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Qualifications

• At least 1 year of relevant experience in a customer service role.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures.
• Address guest inquiries and concerns promptly.
• Coordinate with departments for guest requests.
• Maintain high customer service standards.
• Handle guest complaints with empathy.
• Promote hotel services and amenities.

Skills

Customer service excellence

Conflict resolution

Attention to detail

Team collaboration

Job description

A major hotel chain located in Hale is seeking a customer-oriented individual to enhance guest experiences. Responsibilities include assisting guests with check-in/check-out, addressing inquiries, and promoting hotel services. Candidates should have a minimum of 1 year in customer service. You will enjoy perks like free meals, uniform provision, and career development opportunities. This is a great opportunity to grow in a dynamic hospitality environment.