Guerlain Team Leader - Bicester Village Pop up

GUERLAIN; Bicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury beauty brand in Bicester is seeking a Team Leader to manage sales objectives and ensure exceptional customer service. You will train and lead a dynamic team while promoting the brand's values and customer loyalty efforts. The ideal candidate exhibits strong interpersonal skills and has a background in luxury retail management. This position offers a unique opportunity to cultivate a memorable customer experience in a prestigious environment.

Qualifications

• Strong customer service skills and excellent communication abilities.
• Ability to lead and develop a sales team.
• Experience in managing customer relations effectively.

Responsibilities

• Oversee sales objectives and ensure high-quality customer service.
• Train and develop team members according to company values.
• Manage customer relations and handle disputes efficiently.

Skills

Customer service orientation

Interpersonal skills

Organizational capacity

Commercial sensitivity

Dynamic and empathetic

Tools

Point-of-sale commercial management application

Job description

Overview

Position: Guerlain Team Leader

Location: Bicester Village Pop Up

Welcome to a world of exploration! For 190 years, Guerlain has been exploring, Guerlain innovates, Guerlain sublime. In Perfume, Skincare and Make-up. Teams are driven by creativity, audacity, and a culture of "why not". Explorers by Nature, who preserve, develop, and transmit our unique heritage. Rich talents in terms of diversity and committed to reconciling luxury and sustainable development, in the name of the beauty of our customers, our products and the planet.

Responsibilities

As an ambassador for our Maison, you represent and transmit Guerlain's values to your customers and employees. You will oversee the achievement of sales objectives, the excellence of our customer service and the implementation of the strategy set by the Management. You ensure the management, training and development of your team and put the customer relationship and experience at the heart of all your actions.

Sales and Customer Service

• Build customer loyalty and develop the local and international customer base by using the various tools and means at your disposal.
• Develop a unique customer experience and an irreproachable service.
• Apply and enforce the Guerlain unique sales method.
• Manage customer relations, disputes, and complaints quickly and efficiently.

Business monitoring

• Implement Guerlain's commercial policy and ensure that the objectives set are achieved (turnover, KPI's Retail).
• Guarantee the quality of service on the floor and the management of the business by time slot.
• Implementation of the necessary means to enable your advisers to achieve their sales objectives and to promote cross-axis sales.

Management and team coaching

• Train and onboard your new employees in accordance with Guerlain's values.
• Ensure a climate of trust in the team through close monitoring and management.
• Define individual/team objectives, evaluate performance, identify training needs.
• Accompany your teams through coaching and training, while ensuring the continuous development of their individual and collective skills.
• Ensure the administrative management of the team (schedules, vacations, training, interim, luncheon vouchers, uniforms).

Visual Merchandising

• Ensure that the image of the Maison is respected (merchandising, cleanliness, organization and grooming of the consultants).
• Participate in the implementation of merchandising with support functions.

Back Office and Operations

• Ensure the application of operating procedures and rules (cash desk, point of sale management, merchandising, stock, etc.).
• Collaborate with your managers regarding risk management (physical security, cash management, inventories).

Profile

Hard skills

• You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.
• Result and customer orientation
• Organizational capacity
• Commercial Sensitivity
• Sense of service in a luxury environment
• Knowledge of a point-of-sale commercial management application

Soft skills

• Dynamic and empathetic
• Ability to train and animate a team
• Exemplarity (application of procedures, floor presence, attitude, presentation, elocution)
• Autonomous, power of proposal
• Respect of confidentiality