Guarantees Advisory Manager GTS

HSBC; Greater London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading financial institution is seeking a Guarantees Advisory Manager to join their team in London. This hybrid role requires expertise in Guarantees, managing client applications, and ensuring compliance with internal and external regulations. The successful candidate will need superior communication skills, an understanding of industry trends, and the ability to drive process improvements to enhance client service. This position also requires making independent business decisions in a fast-paced environment.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• In-depth knowledge of Guarantees practices typically obtained in an operational environment.
• Experience working with local and regional teams to improve processes.
• Superior communication skills to manage clients and stakeholders.

Responsibilities

• Deliver GTS Services strategy and operating model aligned with global targets.
• Manage Guarantee applications from receipt to execution.
• Ensure compliance with relevant governing rules and regulations.
• Identify best practices and implement across teams.

Skills

Knowledge of Trade and Guarantees

Strong communication skills

Business acumen and commercial awareness

Ability to make independent decisions

Tools

Adobe Live Sign

Job description

Overview

As an HSBC employee in the UK you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Guarantees Advisory Manager GTS. The base location for this role is London with hybrid working.

This is a client-facing and middle office role and will deliver globally connected, excellent and market leading service to clients Premium or Standard in line with GTRF Services model. The jobholder is responsible for managing, owning and handling the transactional needs of assigned clients.

In this role you will:

• Deliver UKs GTS Services strategy and operating model aligned with the global GTS Services target operating model.
• Effectively case manage Guarantee applications (both issuance and amendment) received outside the Bank Customer Portal through to successful execution with zero referrals. Detailed discussions to be held by phone with clients that do not use digital channels to send application forms.
• Check the application requests before they reach the processing teams, confirming limits set up, KYC and other critical elements are in place to enable servicing for the issue and amendment of Guarantees and Standby LCs, including verification that the wording is pre-approved before an application is submitted while ensuring that all complies with the customer\'s instructions.
• Act as Key SME for transactional technology such as Adobe Live Sign.
• Actively drive education across the business to inject efficiency into the process both onshore and offshore. Contribute to achieving the overall business objective of referral reduction, reduced sales time on service, proactive management of GTS service performance and increased clients usage of self-serve solutions to aid revenue growth and retention.
• Ensure full compliance with relevant governing rules, FIM, Group Audit as well as other external regulatory guidelines and compliance requirements.
• Understand and review processes to identify best practice which can then be shared, implemented and embedded across multiple teams.

Qualifications and experience

• In-depth knowledge of Trade, specifically Guarantees, including key understanding of guarantees practices and policies typically obtained over time performing a variety of tasks within the operational environment.
• Strong knowledge on Guarantees and Standby LCs wording reviews and the applicable rules and regulations.
• Experience of working with local and regional teams to challenge and identify processes where improvements can be made with a track record of success.
• In-depth understanding of industry trends and GTS strategy in digital platforms and products.
• Superior communication and influencing skills to manage clients and stakeholders in this complex environment.
• Able to independently make sound business decisions using experience, good judgement and business sense.
• Good level of business acumen and commercial awareness including economic, cultural, procedural and regulatory issues.

Location and culture

This is a hybrid role based in London. HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, disability, or other protected characteristics.

Application notes

If you require accommodations or changes during the recruitment process, please contact our Recruitment Helpdesk: Email and Telephone: 44.

Required Experience: Manager