Groups & Events Executive

IHG Hotels & Resorts; City of Edinburgh; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading hotel company in Edinburgh is seeking a Groups and Events Executive for their commercial office. This role involves liaising with clients, ensuring a seamless event experience, and providing luxury service. The ideal candidate will have experience in customer service and a passion for personalizing guest experiences. Offering a competitive salary of £27,494.27 plus benefits, including a 10% bonus, extensive training, and opportunities for career growth. Join us to make a difference in our guests' stays!

Benefits

Complimentary stay for you+1 after probation

Generous discounts across F&B outlets

28 days holiday per year

Financial wellbeing app

Meals on duty

Enhanced Family Leave

Mental Health support

Taxi subsidy for late shifts

Company sick pay

Life insurance

Qualifications

• Previous experience in executing all classic style coffees and different coffee techniques.
• Ability to handle guest queries and complaints effectively.
• Passion for creating luxury experiences and personalizing guest stays.

Responsibilities

• Liaise with clients to confirm event details and reservations.
• Deliver excellent service to all guests and clients.
• Ensure enquiries are managed to maximize sales and revenue.

Skills

Customer service

Coffee making techniques

Relationship building

Problem-solving

Job description

A fantastic opportunity for a Groups and Events Executive to joinour Cluster Commercial Office at InterContinental Edinburgh the George and Kimpton Charlotte Square Hotel on a on a Full-Time contract!

We are offering £27,494.27 salary, plus a 10% half-yearly bonus of annual base salary.

You can check out our instagram pages to have a look at our Edinburgh properties@intercontinentaledinburgh & @kimptoncharlottesquare !

At Kimpton, we are all about being yourself – we pride individuality and being the best version of you. Our meticulously designed Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel. Whereas InterContinental® Edinburgh The George Hotel, is full of culture and has been serving guests since 1881, so we know what it takes to provide an amazing guest experience and just as importantly, to ensure our Team Members are happy.

So, what does our Groups and Events Executive get in return for bringing the InterContinental life to our guests?

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.
• Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Enhanced Family Leave (you can ask more details at the interview).
• Mental Health First Aiders on Duty and access to Employee Assistance Programs.
• Taxi subsidy for shifts starting/ending between 23:00-06:00.
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

As a Groups and Events Executive, you will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets!

Your main responsibilities as a Groups and Events Executive will be:

• Liaise with clients to ensure that accurate details for each event & reservation are obtained
• To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
• Establishing client requirements and identifying how the hotel can facilitate their needs
• Responding to all M&E enquiries in-line with company standard
• Ensuring enquiries are managed to maximise sales, occupancy and revenue, including up‑selling equipment, F&B and relevant hotel facilities wherever possible
• Accurately inputting all enquiries into Sales and Catering system
• Compiling accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require
• Actively working as part of a team to achieve the department objectives and budget
• Actively consider prevention, recovery, and investigation of any complaints

To succeed as a Groups and Events Executive, you will need:

• Previous experience in executing all classic style coffees and different coffee techniques
• Knowledge of making various coffees and working with different dietary requirements and preferences
• Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience
• Ability to work together in the team with guests as our centre focus!
• Experienced with handling guests queries and complaints

At IHG, we believe there’s Room for You: Room to Grow (providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business).

If you are someone who likes to bring your wisdom and local-know-how to a provide a truly personal and luxurious experience for our guests, apply to join us as our new Groups and Events Executive today!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.